Employee Relations Casework Adviser

​Working for City Hall makes a difference to the lives of Londoners. Our staff are at the centre of long-term planning and development for our great city.
 

Help shape the future of work at the GLA

At the Greater London Authority (GLA), our People Team is on an exciting journey. We’re evolving into a strategic partner that champions a thriving, inclusive, and high-performing workplace for all Londoners. Our mission is to empower our people and leaders to grow, innovate, and deliver exceptional outcomes for the communities we serve.

We’re not just about policies and processes — we’re about people. From recruitment to performance, we’re embedding our values into everything we do and playing a key role in shaping the GLA’s culture.

About the role

As an ER Adviser, you’ll play a vital role in supporting managers to navigate sensitive and complex people issues. You’ll provide consistent, robust advice and guidance on matters such as resolution, discipline, long-term absence, probation, and mediation — ensuring decisions are fair, legally compliant, and aligned with the GLA’s objectives.

This is a fantastic opportunity to work at the heart of London’s government, helping to shape a positive and inclusive workplace culture. You’ll work closely with colleagues across People Operations, including HR Business Partners and the HR Helpdesk, to deliver high-quality casework support and contribute to the development of policies and initiatives that strengthen employee relations across the organisation.

What your day will look like

• Advise and support managers on tier 2 casework, including resolution, disciplinary, absence, and probation issues.
• Work with the HR Helpdesk to manage escalated cases and ensure timely, effective resolution.
• Contribute to projects and initiatives that improve ER casework processes and outcomes.
• Coach and upskill managers to handle people issues confidently and consistently.
• Support communications on People Operations strategy and engage with staff networks and unions.
• Maintain up-to-date knowledge of employment law, best practice, and emerging trends.
• Assist with data analysis, reporting, and oversight of casework for senior decision-making forums.

What we’re looking for

You’ll be CIPD qualified (or equivalent) with experience in a generalist HR role, including employee relations, change management, and performance management. You’ll have specialist knowledge of employment legislation and case law, and the ability to apply this in practice.

We’re looking for someone who combines technical expertise with strong communication and influencing skills, a collaborative approach, and a commitment to delivering fair and effective outcomes that support the GLA’s strategic priorities.

Behaviour Competencies – Level 2

• Building and Managing Relationships – developing rapport and working effectively with a diverse range of people to deliver shared goals.
• Communicating and Influencing – presenting information and arguments clearly and convincingly so that others see us as credible and engage with us.
• Planning and Organising – thinking ahead, managing time, priorities, and risk to deliver work on time and to a high standard.
• Problem Solving – analysing situations from multiple viewpoints and finding creative, workable solutions.

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework

How to apply

If you would like to apply for the role you will need to submit the following:

• Up to date CV
• Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.

Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.

Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)

As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. 

We may close this advert early if we receive a high volume of suitable applications.

Questions about the role

If you wish to talk to someone about the role, the hiring manager Priya Clement would be happy to speak to you. Please contact them at priya.clement@london.gov.uk

If you have any questions about the recruitment process, contact the glaopdcrecruitment@tfl.gov.uk who support the GLA with recruitment.

Is this role eligible for sponsorship?

This role is currently not open for sponsorship for external candidates. It may meet the criteria for sponsorship for some internal candidates, in some circumstances. Please contact the hiring manager if you wish to discuss this further.

Assessment process

Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you’ll be invited to an interview. The interview date is W/c 12 January 2026 (may be subject to change).

Equality, diversity and inclusion

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. 

As a Level 2 Disability Confident Employer we are committed to becoming a more inclusive and accessible organisation and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy and welcome and encourage applications from disabled applicants. For candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information.

Benefits

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

Additional Information

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the excessive use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS).

More Support

If you have a disability which makes submitting an online application form difficult, please contact resourcingteam@london.gov.uk.

Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. Please upload a personal statement with a maximum of 1500 words to the ‘Additional Documents’ section of the form, ensuring you address the following technical requirements and competencies in your personal statement. Word or PDF format preferred and do not include any photographs or images.
 
The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA competency framework.

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. 

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. 

In addition to a good salary package, we offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.