Service Support Officer

Strategy and Communications

Strategy and Communications sits at the centre of the organisation, bringing together several teams with organisation-wide remits and mutual collaboration opportunities. The work of the directorate’s teams includes delivery of major events, designing and leading public affairs or marketing campaigns, providing data, evidence and analysis, leading cross-organisational programmes, to making sure we plan for and can respond to emerging events or emergencies in our city.

About the role

Reporting to the Head of Strategic Crime Analysis, the Service Support Officer will work as part of the Strategic Crime Analysis Team within the City Intelligence Unit. This team is responsible for the running and management of both the SafeStats data service and the Information Sharing to Tackle Violence (ISTV) programme. The role holder will be required to help maintain the SafeStats data service and the ISTV programme, while also being involved in development work to enhance and improve upon the service provision and efficiency of both. The role will contribute to making London a safer place to live, work and visit, through supporting the Mayor’s priorities around crime, public safety, and public health.

What your day will look like

•    Undertake administrative tasks related to SafeStats user accounts, including password resets and authoriser changeovers. 
  -    Respond to any queries or requests for work that have been sent into the shared mailbox.
  -    Save and log any new SafeStats data submissions received in the mailbox.
  -    Chase any outstanding data submissions from the relevant data provider(s).
  -    Retrieve/download additional datasets as required from alternative sources. 
  -    Quality assure the unprocessed datasets; communicating with data providers if any data issues are found. 
  -    Process new data and upload onto the SafeStats data platform. 
  -    Geocode the free-text location datasets. 
  -    Quality assure the processed output within SafeStats – making amendments to the code and/or data as needed. 
  -    Send out data update email to SafeStats users. 
  -    Run automated performance/audit/analytical reports as required. 
  -    Assist in writing the processing code for new SafeStats datasets.
  -    Test development work on the SafeStats platform once the code has been deployed.
•  

Skills, knowledge and experience

To be considered for the role you must meet the following essential criteria:

• Experience of working with large complex datasets - including data cleaning, transformation, and QA.
• Demonstrable ability to work across a modern data workflow, including R and PostgreSQL.
• Strong analytical skills, demonstrated by a relevant degree or equivalent professional experience.
• Strong data literacy: ability to interpret statistical outputs and communicate these effectively.
• Successful maintenance of working relationships with both internal and external stakeholders.

Service Support Officer Job Description

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework

How to apply

If you would like to apply for the role you will need to submit the following:

• Up to date CV
• Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.

Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.

Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)

As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. 

If you have questions about the role

If you wish to talk to someone about the role, the hiring manager [Sophie Deakin] would be happy to speak to you. Please contact them at [sophie.deakin@london.gov.uk].

If you have any questions about the recruitment process, contact the glaopdcrecruitment@tfl.gov.uk who support the GLA with recruitment.

Assessment process

Once you have submitted an application, your details will be reviewed by a panel.

If shortlisted, you’ll be invited to an interview/assessment.

The interview/assessment date will be w/c 28th July 2025. 

Benefits

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

Additional Information

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. 

More Support

If you have a disability which makes submitting an online application form difficult, please contact resourcingteam@london.gov.uk.

The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation, and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application.