Project Support Officer

​Working for City Hall makes a difference to the lives of Londoners. Our staff are at the centre of long-term planning and development for our great city.
 

Good Growth

Good Growth is responsible for delivering and implementing the Mayor’s environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work.

About the team

The domestic decarbonisation team is responsible for delivering the Mayor’s objective to accelerate and upscale housing retrofit in London in partnership with London Councils. boroughs, housing associations and other key partners. A new joint endeavour of the GLA and London Councils, Warmer Homes London, has been established to accelerate the pace and scale of quality retrofit across the capital. The team will manage the first phase of the Warm Homes Local Grant programme before it transitions into Warmer Homes London in 2026.

About the role

We are looking for someone who is enthusiastic, organised and highly motivated, ideally with expertise in supporting programmes. You will have excellent written and oral communication skills, a well-informed and creative approach to problem-solving, the ability to operate in a busy and complex political environment and experience of working collaboratively with a range of stakeholders. 

The postholder will work on the delivery of major environment projects, or a portfolio of projects (where the project includes significant environmental components), in order to achieve desired outputs within agree timeframes, within budget, to specification and operational standards. 

The post holder will have a good record of project support and will be required to work across a portfolio of programmes built around the key objectives of the Energy Unit.

What your day will look like

• Provide project support, maintaining files and data spreadsheets for project related work and researching topics on the web and other sources, as required.

• Supporting programme leads in the Energy Unit with:

• drafting and sending correspondence,
• receiving and collating payment information
• tracking agreements and actions
• financial monitoring
• contractor performance monitoring

• Support with events planning (including roundtables, workshops and other stakeholder meetings, circulate invitations, organise venue and catering as/when needed and other onsite requirements).

• Provide general support including:

1. • supporting programme meetings by preparing slides, agenda and papers, taking and circulating notes and actions, following up on outstanding actions, seeking contributions, and preparing status reports
   • contributing to the development of effective communication and information systems to support the unit’s work
   • providing other support as may be required (e.g., booking rooms and securing IT equipment/dial in details for meetings)
   • supporting team online activities, including website updates, newsletters, etc.

• Manage resources allocated to the job in accordance with the Authority’s policies and Code of Ethics and Standards.

• Realise and promote the benefits of London’s diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London’s communities.
  
  

• Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-departmental and cross-organisational groups and project teams

Skills, knowledge and experience

To be considered for the role you must meet the following essential criteria:

• Experience of events management and using communication tools.

• Proven Experience of using IT systems including MS Outlook, spreadsheets and databases, with significant experience of excel spreadsheets.

• Experience of providing project support and evidence of successfully co-ordinating small project.

BEHAVIOURAL COMPETENCIES

Planning and Organising

… is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.

Level 2 indicators of effective performance

• Plans and prioritises own workload to meet agreed deadlines
• Advises colleagues or manager early of obstacles to work delivery
• Perseveres and follows work through to completion
• Checks for errors to ensure work is delivered to a high standard first time
• Effectively juggles priorities

Problem Solving

… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.

Level 2 indicators of effective performance

• Breaks down work issues, seeking further information if necessary
• Provides workable solutions to solve immediate work problems
• Makes suggestions and implements improvements to personal work processes
• Actively supports new initiatives and tries different ways of doing things
• Learns from others’ experiences

Organisational Awareness

… is understanding and being sensitive to organisational dynamics, culture and politics across and beyond the GLA and shaping our approach accordingly.

Level 1 indicators of effective performance

• Understands the structure and statutory responsibilities of the GLA
• Understands how own role and work contributes to team and organisational objectives
• Understands the role of the GLA, the Mayor and the Assembly in relation to Londoners
• Is sensitive to the culture and political context of the GLA and uses it to work effectively
• Treats GLA information as sensitive and confidential

Communicating and Influencing

… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us

Level 1 indicators of effective performance

• Represents self and team positively within the organisation
• Speaks and writes clearly and succinctly using appropriate language that is easy to understand
• Considers the target audience, adapting style and communication method accordingly
• Communicates persuasively and confidently
• Checks for understanding

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework

How to apply

If you would like to apply for the role you will need to submit the following:

• Up to date CV
• Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.

Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.

Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)

As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. 

If you have questions about the role

If you wish to talk to someone about the role, the hiring manager Paul Youngman would be happy to speak to you. Please contact them at Paul.Youngman@london.gov.uk.

If you have any questions about the recruitment process, contact the glaopdcrecruitment@tfl.gov.uk who support the GLA with recruitment.

Assessment process

Once you have submitted an application, your details will be reviewed by a panel.

If shortlisted, you’ll be invited to an interview/assessment.

The interview/assessment date is: w/c 14 July 2025

Equality, diversity and inclusion

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. 

Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.

Benefits

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

Additional Information

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. 

If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity, you must ensure you satisfy the following secondment policy criteria listed below before applying 

• On a permanent contract or a fixed term contract where the time left on the contract at the point at which you apply for secondment is longer than the secondment period;
• successfully completed your probation period and are performing to the required standard for your current role; and
• at least 18 months service with the GLA 

If you do meet the criteria listed above, you will need to complete the Approval for secondment application form and gain line manager approval, before emailing the fully completed form to the Resourcing Assistant who is managing the vacancy. This form must be received by the closing date of the vacancy. Failure to provide this form will mean your application cannot be progressed.

If you are unable to satisfy all of the criteria, unfortunately, you are not eligible to apply for this vacancy as an internal secondment.  For further information, please see Secondment Policy and Procedure.

IMPORTANT: If you are a current GLA employee on a fixed-term contract, which is due to end BEFORE the end date of this vacancy, you DO NOT NEED to complete the Approval for secondment application form as it is not a secondment.

If you are successful in securing this secondment opportunity, you will need to be released from your existing role, so please ensure that you make your line manager aware of your application

More Support

If you have a disability which makes submitting an online application form difficult, please contact resourcingteam@london.gov.uk.

Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. Please upload a personal statement with a maximum of 1500 words to the ‘Additional Documents’ section of the form, ensuring you address the following technical requirements and competencies in your personal statement. Word or PDF format preferred and do not include any photographs or images.
 
The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA competency framework.

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. 

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. 

In addition to a good salary package, we offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.