Project and Programme Governance Officer

Working for City Hall makes a difference to the lives of Londoners. Our staff are at the centre of long-term planning and development for our great city.

Good Growth

Good Growth is responsible for delivering and implementing the Mayor’s environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work.

About the team

The Environment and Energy unit is responsible for the policies and programmes related to the Mayor’s ambitions around the natural environment, climate adaptation and his net zero 2030 target. 

The Programme Management Coordination team is a cross-cutting team at the heart of the Unit, providing leadership on governance, finance, business coordination, communications, stakeholder engagement, and monitoring and evaluation activities for the Unit. Working closely with the Principal Evaluation Officer and Head of Programme Management Coordination, you will establish a hub of programme and project management expertise for the Unit, providing guidance and implementation support to delivery teams, aligned with GLA’s Portfolio Management Framework.

About the role

This role will play a central part in embedding strong programme and project management practices across the Environment and Energy Unit. You will be responsible for supporting the Unit to implement the GLA’s Portfolio Management Framework across the project lifecycle, from initiation through to delivery and closure. You will coordinate programme-level activities such as quarterly reporting, risk register management, and lessons learned reviews, and will work closely with delivery leads to embed standardised, governance and management processes.

You will also lead the mobilisation and business-as-usual implementation of Asana as the Unit’s project management tool. As part of a wider organisational rollout, you will act as the key Asana contact point for the Unit supporting onboarding, coordinating feedback, and helping colleagues adopt new processes.

Collaboration is also key. You will work with internal Portfolio Management Office functions as well as wider teams like the Good Growth Coordination team, Digital Experience Unit, and Corporate Governance and Performance, helping align approaches and share learning across the organisation. This is an exciting and varied role that offers visibility across a broad range of environmental and energy programmes, while shaping the systems and practices that underpin successful delivery.

What your day will look like

• Supporting the development and rollout of standardised project and programme management tools and approaches, ensuring alignment with the GLA Portfolio Management Framework.
• Providing flexible programme and project support across the lifecycle of a diverse portfolio of environment programmes, including planning and initiation, monitoring and evaluation planning, setting up governance structures, ongoing reporting and risk reviews, and closure.
• Compiling and maintaining an overview of programme-level risks, issues, and lessons learned; analysing trends and feeding into corporate reporting and continuous improvement processes.
• Coordinating the mobilisation and ongoing use of Asana for project tracking and reporting across the Unit, supporting colleagues to adopt new processes and proving day-to-day support after mobilisation.
• Providing secretariat support, coordination, and progress tracking of the Unit’s internal Equality, Diversity and Inclusion (EDI) work programme.

Skills, knowledge and experience

To be considered for the role you must meet the following essential criteria:

• Understanding of varied models of project and programme governance and how they apply to complex projects involving multiple internal and external partners. Experience of monitoring and evaluation of projects, setting performance indicators, collecting data, risk and issue management, and capturing lessons learned. 

• Experience of project management and delivery to high standards and with varied stakeholders.

• Experience of working with high profile stakeholders and senior management in a complex/political environment and preparing briefings.

• Advanced knowledge of IT systems including MS Outlook, Word, Excel databases PowerPoint, Sharepoint and Teams.

• Knowledge of or willingness to learn Asana.

Behavioural Competencies

Communicating and Influencing

… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.

Level 2 indicators of effective performance:

• Communicates openly and inclusively with internal and external stakeholders
• Clearly articulates the key points of an argument, both in verbal and written communication
• Persuades others, using evidence based knowledge, modifying approach to deliver message effectively
• Challenges the views of others in an open and constructive way
• Presents a credible and positive image both internally and externally

Planning and Organising

… is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.

Level 2 indicators of effective performance:

• Prioritises work in line with key team or project deliverables
• Makes contingency plans to account for changing work priorities, deadlines and milestones
• Identifies and consults with sponsors or stakeholders in planning work
• Pays close attention to detail, ensuring team’s work is delivered to a high standard
• Negotiates realistic timescales for work delivery, ensuring team deliverables can be met

Building and Managing relationships

… is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals.

Level 3 indicators of effective performance

• Actively engages partners and encourages other to build relationships that support GLA objectives
• Understands and recognises the contributions that staff at all levels make to delivering priorities
• Proactively manages partner relationships, preventing or resolving any conflict
• Adapts style to work effectively with partners, building consensus trust and respect
• Delivers objectives by bringing together diverse stakeholders to work effectively in partnerships

Responding to Pressure and Change

…is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift.

Level 2 indicators of effective performance:

• Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure
• Anticipates and adapts flexibly to changing requirements
• Uses challenges as an opportunity to learn and improve
• Participates fully and encourages others to engage in change initiatives
• Manages team’s well-being, supporting them to cope with pressure and change

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework

This role is based at London Fire Brigade’s Head Office (Union Street SE1 0LL).

How to apply

If you would like to apply for the role you will need to submit the following:

• Up to date CV
• Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria and behavioural competencies outlined above in the advert.

Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the essential criteria and behavioural competencies in your Personal Statement.

Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)

As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. 

If you have questions about the role

If you wish to talk to someone about the role, the hiring manager Maleeha Kisat would be happy to speak to you. Please contact them at Maleeha.Kisat@london.gov.uk.  

If you have any questions about the recruitment process, contact the glaopdcrecruitment@tfl.gov.uk who support the GLA with recruitment.

Assessment process

Once you have submitted an application, your details will be reviewed by a panel.

If shortlisted, you’ll be invited to an interview/assessment.

The interview/assessment date is: Week commencing 15 September 2025.

Equality, diversity and inclusion

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. 

Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.

Benefits

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

Additional Information

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. 

More Support

If you have a disability which makes submitting an online application form difficult, please contact resourcingteam@london.gov.uk.

The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application.