Senior Knowledge and Information Manager

Organisation: The Greater London Authority 

Job title: Senior Knowledge & Information Manager

Salary:   £63,112                                Grade: 10

Contract type: Permanent                Reference: 1381

Team: Information Governance & Assurance                                              Directorate: Corporate Resources & Business Improvement

Contract details: Permanent             

Interview date: To be confirmed

Location: Union Street 

Application closing date: Sunday 6th July 2025

Corporate Resources and Business Improvement

The Resources and Business Improvement directorate is led by Dianne Tramner It is responsible for: People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance & Assurance, Executive Support Team and leadership of all our shared services across the GLA Group.

About the team

The Information Governance & Assurance (IG&A) team supports the GLA in managing its data, ensuring its integrity and  security is paramount, supports the Authority in its compliance with legislation, to include Freedom of Information (FOI) requests, Environmental Information Regulations (EIR), records management, information security and data protection law. The team also provides assurance to the business that the information it holds is securely processed.

There is the need to improve Knowledge and Information management strategy within the GLA – to effectively and efficiently improve where and how we store information that is readily accessible and central to policy teams and projects. This will ensure that project delivery and management decisions run smoothly, with information stored in a structured manner and aligned to retention period.  

About the role 

The team is looking to recruit a dedicated and skilled knowledge and information expert who will play a key role in contributing to the development and implementation of the GLA’s knowledge management strategy, which includes leading on developing a central records repository, reviewing policies, ensuring these are applied across the business and to the central repository. The individual must be capable of hitting the ground running, understand the GLA ways of working, working closely with the information governance manager/DPO and be willing to deputise for them.

What your day will look like

The GLA plans to implement and have in place an electronic document and records management system. This system will ensure information related to the main policy areas such as housing, environment, and programme delivery teams such as Grants, policy teams, Decisions, HR, is stored in a structured filing format that’s centrally accessible to the rest of the business. This post will lead on this exciting project working closely together with the IG&A Manager, IG&A team and other relevant units.

Represent the team and actively participate in the Knowledge and Assurance Working Group (KIAWG) meeting, and be the group’s secretariat.

Oversee and advise on the corporate information asset register, leading on the bi-annual review of the register and advising information asset owners, administrators.

Provide ongoing advice to the IG Officers with access to information requests, to include advising on complex requests, DSAR, internal review and ICO Complaints.

Provide robust training to staff including using available tools for awareness raising and highlighting our responsibilities under various information governance related legislation; contribute to the development of training slides with current IG trend, issues

Provide advice and support to policy and project leads, sometimes carrying out data protection impact assessments where personal data is processed – highlighting areas for potential high privacy risk and advising on appropriate mitigation, ensure data sharing agreements are in place where necessary. 

Providing advice, guidance document and policy around information management and knowledge-based process. 

Skills, knowledge and experience 

To be considered for the role you must meet the following essential criteria:

An understanding of public sector information governance and assurance issues. The postholder will support the IG manager/Data Protection Officer (DPO) in providing assurance to the business with compliance for the relevant information governance legislation.

A strong background experience in information management, or a related field. With certification in knowledge management, data protection or information governance, e.g., BCS, CIPP/E, CIPM, PC.dp, PC.foi, PC.rm; Strong understanding of data protection and information security regulations. Basic understanding of cyber security trends and the assurance for risks to the business.

Excellent communication and interpersonal skills. Ability to work together and as part of a team as well as independently with some line management experience. A commitment to being available in the office 2-3 days a week.

Proficiency in Microsoft Office Suite and knowledge management tools. Skills in understanding, interpreting and analysing detailed information. Ability to clearly explain complex technical issues to non-technical people. 

The following are desirable skills and qualifications

• A bachelor’s degree in information management, library science, or information security or similar field.
• Knowledge of project management methodologies.
• Experience with EDRMS and/or content management systems (CMS).

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework

How to apply 

If you would like to apply for the role you will need to submit the following:

Up to date CV

Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.

Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.

Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)

As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. 

If you have questions about the role

If you wish to talk to someone about the role, the hiring manager, Sylvia Edohasim, would be happy to speak to you. Please email her first at: sylvia.edohasim@london.gov.uk

If you have any questions about the recruitment process, contact the glaopdcrecruitment@tfl.gov.uk who support the GLA with recruitment.

Assessment process 

Once you have submitted an application, your details will be reviewed by a panel.

If shortlisted, you’ll be invited to an interview and assessment.

The interview/assessment date is: TBC

Equality, diversity and inclusion 

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. 

Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible.

Please contact the recruitment team for further information if required.

Benefits

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme

Additional Information 

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. 

Find out which DBS check is right for your employee - GOV.UK (www.gov.uk)

More Support

If you have a disability which makes submitting an online application form difficult, please contact resourcingteam@london.gov.uk.