Asset Operations Officer

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Key Information

Job title: Asset Operations Officer (Mechanical & Electrical and Intelligent Transport System) 
Salary:Circa £40k
Contract type: Permanent
Reference: 2680
Location: Naval Row/ Hybrid

Application closing date: Friday 28th November 2025 at 23:59pm

Overview of project/role

Maintain good working relationships with the supply chain to deliver operational activities taking place in an allocated region on a day-to-day basis. Ensuring that the network assets are safe, fit for purpose, maintained to a consistent standard and provide a comprehensive and customer focused service, focusing on the specific TfL owned and maintained Mechanical & Electrical and Intelligent Transport System assets of Road Tunnels / Pumps, River Piers. Surface Transport operates 24 hours per day, 7 days per week, so you need to be prepared to work outside of core office hours on an exceptional basis by mutual agreement. In these instances, Time Off In Lieu (TOIL) / overtime will be applicable.

Key Accountabilities

• Responsible for the day-to-day delivery of regional operations with in house teams, suppliers and contractors to provide a cost effective responsive and resilient service.
• Responsible for the protection and improvement of operational performance within the region in order to achieve specific scorecard objectives.
• Responsible for asserting and discharging Streets and Network Operations statutory obligations as the Highway / Road Tunnel and Traffic Signals Authority and other relevant legal duties including health and safety legislation.
• Responsible for maintaining day to day working relationships with stakeholders (including Boroughs), making TfL easy to do business with.
• Provide operational input into schemes and project lifecycle to ensure good quality and efficient outputs.
• Support the management of minor works and events by carrying out site checks on quality and quantity of works carried out for payment purposes.
• Actively participate in open communication and knowledge sharing to build asset capability across the team.
• Acquire a working knowledge of the regional network; taking a proactive attitude to managing risks, identify commercial opportunities and be able to respond appropriately, whilst seeking to enhance the customer experience.
• Assist with the response to incidents and emergencies on the network to ensure safety, minimise disruption to customers and protect the assets.
• Liaise with internal and external stakeholders, to provide a point of contact and attend on site as necessary.
• The post holder may be required to be on call as part of a duty roster.
• Responsible for the day-to-day management and maintenance of Road Tunnels, Pump Stations, River Piers & ITS assets, working with in house teams, suppliers and contractors to provide a cost effective, responsive and resilient service.
• Responsible for the protection and improvement of operational performance within TfL’s Tunnels, Pumps, Piers & ITS assets in order to achieve specific scorecard objectives. Assist with the development and review of planned preventative maintenance activities.
• Acquire a working knowledge of the Tunnel, Pumps & Piers assets; taking a proactive attitude to managing risks, identify commercial opportunities and be able to respond appropriately, whilst seeking to enhance the customer experience.
• Contribute to the development of asset management maturity for Tunnel, Pumps & Piers asset management, by developing our data collection and management, creating and reviewing procedures, developing and evaluating asset condition.

Skills, Knowledge & Experience 

Skills

• Stakeholder Engagement (Practitioner)
• Business document production (includes Word processing, Spreadsheets and presentations) (Practitioner)
• Health and Safety Management (Practitioner)
• Contract Performance Management (Practitioner)
• Managing Resources (Practitioner)
• Information Management and Reporting (including Data Management) (Practitioner)
• Incident Reporting and Investigation (Practitioner)
• Understanding Customer Needs (Practitioner)
• Customer Engagement (Practitioner)
• Maintenance and Operations investment decision making (Operational Management) - (Awareness).
• Possession of a full and current driving license, with a willingness to drive a TfL / Contractor fleet vehicle. (Essential)
• Willingness to undertake any specialist training that may be required for management of Tunnels, Pumps & Piers, e.g. working at height, manual handling, G39, confined spaces etc

Knowledge

• Educated to GCSE standard or equivalent and qualification in a mechanical, electrical, communication networks subject.
• An awareness of statutory obligations and legal frameworks (including Health and Safety legislation).
• An awareness of Principles and Practices of Asset management.
• Knowledge of the London Wide Surface Transport Network.
• Good working knowledge of one or more of Surface Transport assets and systems (eg Road Tunnels / Pumps / River Piers & ITS equipment).
• Appreciation of the political landscape in London, including Boroughs and key influencers.
• A working knowledge of Internet Protocol (IP) networks, including but not limited to Multiprotocol Label Switching.
• An understanding or previous experience of mechanical, electrical and communications equipment and their management.
• An understanding of CDM and the role of the Client.
• Develop an understanding of one of more Statutory Risks, e.g. Fire, Water, Electrical, Asbestos, Structures.

Experience

• Experience of maintaining relationships and liaison with team members, customers and key stakeholders both internal and external.
• Experience of working remotely and/or with prearranged targets or goals.
• Understanding and experience of management and operation of a road tunnels and highway and transport policy.
• Experience of Mechanical and Electrical and Intelligent Transport Systems.
• Experience of delivering a high standard 24-7 operational network management service.
• Experience of reacting and responding to events appropriately - working calmly under pressure.

Application Process

• Please apply using your CV and a two-page covering letter
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter
• PDF format preferred and do not include any photographs or images

Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. 
 
Benefits  
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the level of role but mostly include the below:
 
Final salary pension scheme 
Free travel for you on the TfL network 
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays 
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional) 
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers 
Discounted Eurostar travel
 
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements. 

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.