Pensions Administrator

Title: Pensions Administrator

Location: Palestra/Hybrid
Pay Band: Band 2
Salary: Circa £26K + TfL benefits 
Contract Type: 12 month Fixed Term Contract ( FTC) 

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Job Purpose: 

This role acts as the first point of contact in giving assistance and guidance to members and supporting the administration of all pension’s lifecycle events and transactions.

Key Accountabilities :

• Responsible for delivering specialist pensions administration service that supports the core services of the Pension Fund Office
• First point of contact for all pensions / pensions payroll issues or enquiries from members and management ensuring daily problems are resolved
• Using available technology effectively to access relevant pensions content to resolve customer issues
• Enter all data into the relevant pensions system in a timely, accurate and consistent manner and ensure that all documentation is maintained and stored within the data protection guidelines
• Responsible for actively monitoring and tracking own transactions to achieve efficiency and best value, managing workload through Work Manager and any other relevant system
• Continuously seek to identify ways to improve, challenging current practice and suggesting a better way, ensuring compliance and customer satisfaction
• Escalate any problems or blocks to customer service

Skills, Knowledge and Experience:

Skills

• Applying pensions policies and procedures (PRACTITIONER)
• Service level agreements (ENTRY)
• Data entry and maintenance (ENTRY)
• Attention to detail (ENTRY)
• Case Management (ENTRY)
• Pensions Systems (PRACTITIONER)
• Application of Pension Fund Rules and Pensions legislation (ENTRY)

Knowledge

• The principles and practice of pensions and payroll administration
• Pensions Fund Administration Agreement
• Trust Deed and Rules
• External Developments and best practice in Pensions
• First level of understanding of the legal and tax law regarding Pensions
• First level of understanding of the legal and tax law regarding Finance  

Experience

• Experience of working towards strict deadlines Experience of handling sensitive and confidential matter
• Experience of using case management and pensions administration and payroll system
• Experience of handling pensions enquiries
• Experience of communicating clearly and effectively with people from different backgrounds and at all levels
• Experience of administering final salary pension arrangements, current pensions legislation and its impacts on final salary pensions.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. 

Application Process

Please submit an up-to-date copy of your CV.  In addition to your CV please provide a brief covering letter setting out why you are applying.

Please consider your motivation for the role and the skills, knowledge and experience in the advert in your application. PDF format preferred in Arial font 12 and do not include any photographs or images. 

The closing date for applications is  3rd November 2025@ 23:59 

Benefits  

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include: 

• Final salary pension scheme  
• Free travel for you on the TfL network  
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket 
• 30 days annual leave plus public and bank holidays  
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow. 
• Private healthcare discounted scheme (optional)
• Salary Sacrifice Scheme for Electric Vehicles on successful completion of Probation 
• Tax-efficient cycle-to-work programme 
• Retail, health, leisure and travel offers.  
• Discounted Eurostar travel