Senior Transformation Manager - Payments and Revenue

Job title: Senior Transformation Manager – Payments & Revenue

Salary: £80,000 - £90,000 
Location: Pier Walk, North Greenwich/Hybrid working
Contract Type: Permanent TFL Band 4

Reports to: Head of Revenue Collection Contract Transformation

With London’s population set to hit the 10 million mark by 2030 and the millions more who visit the capital each year, keeping London moving remains a key objective if the city is to remain a world-class destination. Our job in Customer Payments is to improve the efficiency of the fares payment system (Oyster and Contactless) that enables millions of journeys every day to take place across the London transport network, whilst still maintaining a high level of customer service. We make sure that our customers can confidently make their journeys knowing that they can trust us to always charge them the right fare.

Our work is diverse and is fundamental to TfL’s financial sustainability, it includes:

• Ensuring we continue to collect TfL’s c.£5bn (pre-Covid) of fares revenue each year
• Managing, improving and procuring the Revenue Collection Contract that underpins the TfL Revenue Collection System
• Delivering improvements and changes to the way customers pay for their travel e.g. improving the Oyster ticketing solution and Contactless payment offerings
• Managing and developing TfL’s concessionary and free travel schemes
• Providing fares policy advice to the Mayor
• Predicting and monitoring demand trends

Overview of project/role 

This senior role supports the Head of Revenue Collection Contract Transformation in solving complex strategic challenges across TfL’s payments and revenue ecosystem. Initially focused on the transition from the Revenue Collection Contract (RCC) to the Integrated Revenue Collection Contract (IRCC), the role will evolve to lead future transformation programmes that will enable the future payments strategies.

The postholder will act as a strategic problem solver, delivery lead, and trusted advisor, bringing together cross-functional teams, navigating ambiguity, and driving high-impact change.

Key Accountabilities  

• Lead the delivery of strategic transformation programmes, starting with IRCC transition.
• Develop and implement strategies and solutions to complex, ambiguous challenges.
• Coordinate matrixed technical and operational teams to deliver integrated outcomes.
• Represent TfL in high-level internal and external stakeholder engagements, including industry partners and government bodies.
• Own governance processes, including programme boards and steering groups.
• Manage programme finances, budgets, and commercial matters in collaboration with Finance and Commercial teams.
• Provide high-quality briefings, reports, and recommendations to senior leadership.
• Support the Head of Transformation in shaping future transformation priorities and operating models.

Knowledge

• Deep understanding of transformation delivery in complex organisations.
• Knowledge of payment systems, transport revenue models, and digital innovation.
• Awareness of TfL’s strategic priorities, governance structures, and stakeholder landscape.
• Understanding of public sector funding, procurement, and policy development.

Skills 

• Exceptional critical thinking and structured problem-solving skills.
• Strong leadership and stakeholder management capabilities.
• Excellent communication and influencing skills across technical and non-technical audiences.
• High resilience and adaptability in navigating uncertainty and change.
• Strong financial and commercial acumen.
• Ability to lead cross-functional teams without direct line authority.

Experience 

• Proven experience in leading complex transformation programmes in transport, payments, or public sector environments.
• Experience working with senior stakeholders, including government, commercial partners, and technical teams.
• Demonstrated success in strategy development, programme delivery, and change management.
• Experience managing budgets, commercial contracts, and governance processes.
• Familiarity with digital payments, revenue collection systems, or account-based ticketing is highly desirable.

Equality, diversity and inclusion 

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process  

• Please apply using your CV and Cover Letter. Word format preferred and do not include any photographs or images 
• TfL is currently unable to provide sponsorship to candidates for this role as the Home Office’s eligibility criteria for sponsorship will not be met. TfL keeps its approach under review in line with changes to UK immigration rules. We are also unable to provide advice or guidance on individual immigration queries and advise candidates to check the Government’s website for further information. 

The closing date for applications is 19/11/2025 @ 23:59 

Benefits  

 
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include: 

• Final salary pension scheme  
• Free travel for you on the TfL network  
• A 75% discount on National Rail Season Ticket and interest free loan  
• 30 days annual leave plus public and bank holidays 
• Private healthcare discounted scheme (optional)  
• Tax-efficient cycle-to-work programme 
• Retail, health, leisure and travel offers  
• Discounted Eurostar travel 
• EV Salary Sacrifice Scheme