Senior Claims Manager

Job Title: Senior Claims Manager (Band 4)

Contract Type:  Permanent

Salary: £85,000

Location: Palestra/Hybrid 

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.   

The closing date for applications is 27th February 2026

About Us

We’re looking for a proactive and skilled Senior Claims Manager to support TfL’s mission to keep London moving safely and efficiently. As a key member of TfL’s insurance team, you’ll help ensure we manage claims in a consistent, effective and financially responsible way across the organisation.

In this role, you’ll use your technical claims expertise to support colleagues across TfL, from Operations and Legal to HSE and senior leaders,  giving clear, practical advice that protects our people, customers and services. You’ll help strengthen TfL’s approach to managing claims and uninsured loss recoveries by improving processes, supporting better decisions and ensuring suppliers meet high standards.

Your work will directly contribute to safeguarding TfL’s assets and resources, enabling us to deliver a reliable transport network for millions of Londoners every day. This is a role where your skills, insight and teamwork make a measurable difference to the organisation and the city we serve.

About the Role

We’re seeking an experienced Senior Claims Manager to lead TfL’s organisation wide strategy for insurance claims and uninsured loss recoveries. 

In this pivotal role, you’ll ensure TfL’s risk, insurance and claims operations are robust and efficient. You’ll work with senior leaders, external suppliers and regulators to advise on major losses, reduce claims exposure, and enhance defensibility and increase uninsured loss recovery performance. 

This is a unique opportunity to play a critical part in safeguarding the transport network that keeps London moving. 

Key Accountabilities

• Develop and deliver TfL’s overall strategy for insurance claims and uninsured loss recoveries. 
• Manage major external suppliers including Third Party Administrators (TPA), insurers, loss adjusters, Uninsured Loss Recovery (ULR) assessors and brokers. and thirdparty handlers. 
• Management of procurement processes linked to TPA and ULR contracts. 
• Present claims insights to senior leaders and support major incident responses. 
• Analyse claims data to identify trends, reduce spend and improve outcomes. 
• Maintain claims policies, manuals, reporting processes and best practice. 
• Provide high quality technical advice to internal stakeholders. 
• Support insurance renewals by ensuring accuracy and quality of claims data. 
• Provide technical input on liability claims in excess of the TPAs contractual delegated authority. 

Skills

• Ability to manage external providers to ensure high standards.
• Strong decision‑making and problem-solving abilities
• Excellent communication and consultancy skills
• Ability to work independently and influence at a senior level

Knowledge

• In‑depth knowledge of insurance, claims handling and ULR
• Understanding of claims legislation and regulatory requirements
• Professional qualifications (CII, IRM or equivalent) desirable

Experience

• Extensive insurance/ liability claims experience within an insurer or broker in particular within the rail and highways sector. Knowledge of construction and property claims handling desirable. 
• Experience advising on high value, high profile or complex claims. 
• Experience with managing ULR claims. 

Equality, diversity, and inclusion

We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application process 

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and one page cover letter.

Word format preferred and please do not include any photographs or images.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include:

• • • Final salary pension scheme
    • Free travel for you on the TfL network
    • Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
    • 30 days annual leave plus public and bank holidays
    • Private healthcare discounted scheme (optional)
    • Tax-efficient cycle-to-work programme
    • Retail, health, leisure, and travel offers
    • Discounted Eurostar travel

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (link here) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application but we’ll always treat you with transparency, respect and clear communication throughout.