Senior Programme Manager, Events Operations

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Key Information

Job title:  Senior Programme Manager, Events Ops

Salary:  £42,000.00   

Band 3

Contract:  Permanent/Full Time/ Plus Hybrid

Location: LTM 20 Cranbourn Street, London, WC2H 7AA

Hybrid working, within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Reference:  2404

Application closing date:   Sunday 26th October @ 23:59

About London Transport Museum (LTM)

Based in Covent Garden, we are the world’s leading museum of urban transport and an award-winning day out. But that’s just part of our story. We are passionate. We are curious. We are adventurous.

As a heritage and education charity, we reach every primary school in the capital to fire the imaginations of tomorrow’s engineers, designers, scientists, and arts enthusiasts. With business partners and industry decision-makers, we tackle the topics that matter to London, from smart cities to green innovation.

We want to close skills gaps, redress gender imbalances and create opportunities for under-represented and disadvantaged communities.

We want to ignite curiosity to shape the future.

At LTM we welcome children, young people and adults at risk as Museum visitors and through engagement projects. We take safeguarding our visitors seriously and ensure all our staff and volunteers are DBS checked, regularly trained, and feel confident following our thorough safeguarding procedures. At LTM, safeguarding is everyone’s responsibility.

Overview of role

The Senior Programme Manager: Events Operations role is critical to ensuring all Learning & Participation programming is high quality, delivers social impact, drives audience engagement and supports London Transport Museum to ignite curiosity to shape the future.

The post holder will be responsible for the operations and compliance of on and off-site programmes, events and activities across the Learning and Participation directorate, supporting the development and delivery of a range of Learning & Participation programmes, for specific audiences and communities. Senior Programme Managers work collaboratively to drive continuous improvement and best practice across the various programmes. 

Key Accountabilities

• Proactively plan, with the Heads of Learning & Participation, the safe and compliant development and delivery of programmes for specific audiences and communities, in line with long-term strategic objectives and received targets aligned to reaching new audiences, delivering social impact, creating high quality visitor experiences and generating income.  This includes adapting plans in response to changing circumstances and developing and managing individual projects and campaigns as necessary
• Ensure effective relationship building with audiences & communities and existing/potential external partners - including key contacts across TfL - and/or strategic bodies in culture, employability, transport and education to keep the programmes current, appealing, connected to wider agendas, and able to leverage funding
• Manage the operational development, delivery and evaluation of high-quality outcomes-focused programmes on time and within budget and quality; using evaluation data, sector insights and knowledge of best practice to manage issues, escalate risks and drive continuous improvement in reach, quality, audience relevance and impact and report to funders and other key stakeholders
• Develop, implement and monitor systems and processes across programmes which enable efficiency, quality and legal compliance and drive continuous improvement i.e. Health & Safety, General Data Protection Regulation (GDPR) and data management, Safeguarding etc
• Plan and manage budgets, working closely with London Transport Museum Finance and Heads of Learning & Participation, to ensure programmes are delivered in a realistic and sustainable way in line with strategic objectives and targets
• Recruit, manage and develop the team in order to ensure employees, freelancers and volunteers are engaged, motivated and committed to delivering high quality programmes
• Own and make effective the relationship with other key internal stakeholders - particularly Marketing and Development, Digital, Customer Services, Operations & Resourcing and Curatorial - to ensure that programmes are well promoted externally, visible, valued and integrated with the wider work of the museum
• Initiate and maintain strong collaborative relationships across our two sites in Covent Garden and the Museum Depot at Acton and with other Museum departments and key internal and external stakeholders, to ensure programming and events are aligned, support the Museum's aims and objectives, and reflect and compliment the Museum's collection and exhibition programme while responding to audience needs

Experience

Essential

• Experience managing the operational delivery of large and/or complex programmes and/or events
• Experience of conducting and reviewing risk assessments for public events and activities
• Experience of managing and delivering large and/or complex learning & participation programmes, using data to drive quality and improvement and ensuring the development of experiences which support strategic priorities and meet challenging targets
• Experience of leading and managing teams
• Experience of setting and managing budgets, resources and teams to meet challenging strategic targets and deadlines with high levels of visibility
• Experience of working with partner organisations to drive engagement with audiences
• Experience managing stakeholder relationships with clients, funders, partners, local authorities or equivalent

Desirable

• Experience of consultation and coproduction, with young people, community partners or other audiences

Equality, diversity, and inclusion

We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process 

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and 1 page Cover letter.

Word format preferred and please do not include any photographs or images.

The closing date for applications is Sunday 26th October @ 23:59

 
Benefits  
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the level of role but mostly include the below:
 
Final salary pension scheme 
Free travel for you on the TfL network 
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays 
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional) 
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers 
Discounted Eurostar travel
 
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements. 

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.