Senior Insight and Evaluation Manager

Job title: Senior Insight and Evaluation Manager (12 Month FTC)
Salary: Circa £45,000
Grade: Band 3
Contract type: LTM
Reference: 3883
Team: Marketing and PR 
Contract details: 12 Month FTC
Location: Cranbourn Street/Hybrid

Application closing date: 19th April 2026 at 23.59

Interviews will commence: 27th April 2026

All offers of employment are subject to satisfactory right‑to‑work checks.  Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role.   

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.  

Overview of the Role

London Transport Museum (LTM) is the world’s leading museum of urban transport. We ignite curiosity to shape the future, preserving history, inspiring learning, and exploring the stories of the people who make London move.

We are now seeking a Senior Insight & Evaluation Manager (maternity cover) to lead the Museum’s Insight & Impact function during a key period of strategic delivery.

You will oversee and deliver our organisation‑wide insight and impact strategy, ensuring data and evidence drive decision‑making across major projects and programmes.

This role is the Museum’s senior research specialist and sits within the Audiences & Development directorate, working closely with colleagues in Communications and External Affairs, Marketing, Learning, Development, and senior leadership.

Key Accountabilities

• Lead delivery of the Museum’s insight and impact strategy, using data and evidence to shape strategic and operational decisions
• Provide leadership for all research and evaluation activity, including the Museum’s annual visitor research and major programme evaluations
• Inherit and drive forward two major programmes:
• Total market survey and audience segmentation development (large-scale market survey, agency direction, internal engagement)
• Procurement of a long-term market and customer research partner and management of core customer and social impact insight contracts
• Line manage the Insight & Evaluation Manager and matrix-manage contractors and Young Freelancers to deliver robust research and evaluation work
• Lead the Museum’s theory of change approach, ensuring audience outcomes underpin programme design and assessment
• Support teams across the Museum to embed high-quality evaluation practice, consultation and evidence use
• Produce high-quality reports and insights for internal and external stakeholders, including leadership teams, funders and sponsors
• Ensure data governance, GDPR compliance and best practice in data collection and storage
• Manage research budgets (approx. £80k, plus commissioning up to £200k)

Skills, Knowledge & Experience (Essential)

• Demonstrable knowledge of best practice in research, evaluation and impact assessment
• Strong quantitative and qualitative analysis capability
• Experience designing, managing and delivering a range of research and evaluation projects
• Experience communicating data to non‑specialists and applying insights to strategic decisions
• Highly effective relationship‑building and stakeholder management skills
• Strong organisational skills, able to manage a complex portfolio with consistency and strategic focus
• Working knowledge of project management methodologies
• Excellent written and verbal communication skills, including presenting confidently to senior audiences
• Strong understanding of information governance, data protection and confidentiality requirements
• Experience developing evaluation frameworks, tools and databases

Desirable

• Line management or team leadership experience
• Experience managing agencies, consultants or research partners

Application Process    

• Please apply using your CV  
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV 

• PDF format preferred and do not include any photographs or images 

Equality, diversity and inclusion 

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs to make the process fair. 
  
Benefits  

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below: 
 

• Final salary pension scheme  
• Free travel for you on the TfL network  
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home 
• 29/30 days annual leave plus public and bank holidays 
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow 
• Private healthcare discounted scheme Tax-efficient cycle-to-work programme 
  Retail, health, leisure and travel offers 
• Discounted Eurostar travel 

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice. 

Vetting Process 

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.