Office Support Assistant

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Key Information

Job title: Office Support Assistant
Salary: £30,510 - £32,260
Grade: 1
Contract type: 12 Months FTC    
Reference: 5872
Location*: Cranbourne Street/Hybrid

Application closing date: 13/11/2026 at 23:59

All offers of employment are subject to satisfactory right‑to‑work checks.  Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role.  

*Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Overview of project/role

London Transport Museum (LTM) is the world's leading museum of urban transport. As an education and preservation charity, LTM uses the powerful link between transport and the growth of London, culture and society since 1800 to tell the story of London's journey over the past 200 years.

London Transport Museum (LTM) manages on behalf of Transport for London its school (educational) liaison function.

The post holder is responsible for providing comprehensive and varied administrative support to ensure the smooth day to day operation of their respective team/department. The role supports colleagues, managers, and schools by maintaining organised office systems, coordinating administrative processes, maintaining accurate record-keeping, and contributing to targets being achieved.

Key Accountabilities

1. Provide high quality administrative support to ensure the smooth and efficient running of the department
2. Coordinate and support team meetings with note taking, and administration of meetings and activities, including ensuring appropriate documentation and resources are prepared and maintained
3. Manage the central inbox, and communication channels, ensuring enquiries and communications are handled in a timely manner and information is shared effectively
4. Maintain accurate records, databases, digital filing systems, and operational documentation, ensuring information is up to date, organised, and accessible. This includes following local processes, supporting the tracking of activity where required, and highlighting any issues to the appropriate person, in line with information governance and GDPR requirements
5. Provide excellent customer service and act as a key liaison point for internal and external stakeholders, ensuring enquiries and communications are handled in a timely and professional manner, with appropriate escalation where required
6. Contribute to continuous improvement by identifying issues, risks, inefficiencies, and opportunities to enhance processes and service delivery
7. Support internal and/or external event logistics, including preparing and distributing event information, and collating attendance lists, risk assessments, feedback, and other event-related documentation

Skills, Knowledge & Experience

Skills

1. Strong organisational and administrative skills, with attention to detail and the ability to manage and prioritise workload effectively (essential)
2. Ability to work flexibly and adapt to changing priorities to support team activities and deadlines (essential)
3. Ability to manage time effectively and work to deadlines, including during busy periods (essential)
4. Good written and verbal communication skills, with the ability to interact clearly and professionally with a range of people, including internal and external stakeholders (essential)
5. Ability to work independently and use initiative to resolve issues, escalating more complex matters to the appropriate person (essential)
6. Able to act confidentially, especially when accessing sensitive information in line with data protection practices (essential)
7. Ability to handle sensitive information with discretion, in line with data protection and information governance practices (essential)

Knowledge

1. Good working knowledge of IT systems, including Microsoft Office applications (essential)
2. Understanding of administrative and office procedures, including record keeping and info management (essential)
3. Awareness of database or customer information systems, with the ability to work across different systems as required (essential)
4. Awareness of the museum, heritage, or wider cultural sector, including the role of different functions such as education, operations, or visitor engagement (desirable)

Experience

1. Experience of providing administrative support within an office or team environment (essential)
2. Experience of delivering good customer service, including responding to enquiries from colleagues, customers, or other stakeholders in a professional and timely manner (essential)
3. Experience of using IT systems and databases to input, update, and maintain accurate information and data (essential)
4. Experience of working to deadlines and managing a varied workload in a busy environment (essential)
5. Experience of working independently and as part of a team to complete tasks (essential)

Application Process

• Please apply using your CV
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV
• PDF format preferred and do not include any photographs or images

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.  

We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Benefits  
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the level of role but mostly include the below:
 

Final salary pension scheme 
Free travel for you on the TfL network 
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays 
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional) 
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers 
Discounted Eurostar travel
 

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements. 

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.