Ariba System Advisor

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Key Information

Ariba System Advisor

Grade: Band 2

Contract: Permanent

Salary: From £44,000 based on Skills and experience

Location: Endeavour Square (Stratford, London) – Hybrid

Closing Date: Thursday 10th September 2026 @ 23:59

All offers of employment are subject to satisfactory right‑to‑work checks.  Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role.   

Job Purpose

The role holder will provide administration of the Ariba Systems to ensure the Ariba Source to Pay system functionality meets the business requirements. They will work with Tech & Data and the Procurement & Commercial Capability Leads.

Maintaining a user-friendly buying process to achieve the efficient payment of properly authorised invoices in accordance with company policies and procedures and in line with Business Services Function Service Level Agreements.

The role will support continuous improvement, delivering best practice solutions as well as the development and implementation of a clearly defined strategy for Source to Pay.

Key Accountabilities

• Performing system administration of the Ariba platform, in an effective manner maintaining the system integrity and supporting the business requirements. Regulating accuracy of data quality and raising any performance, systems or data quality issues/risks to the Ariba Systems Lead
• Maintenance of the Ariba Source to Pay solution  including Ariba Sourcing and Contract templates, workflow approvers for TfL leavers / joiners / team changes, Framework templates, Gatekeeper for Procurement & Commercial Organisation changes, Gatekeeper for the Ariba Roles, Ariba manual data maintenance to ensure that the Ariba system is maintained and the Buying Process is supported.
• Provide 2nd line support to the Business Services Function Service Desk for Source to Pay system related queries.
• Managing the service requests routed through to the 2nd line support queues, interacting with the customer through to resolution 
• Raising Remedy Tickets to engage Level 3 support from the relevant Tech & Data teams when required
• Working with the Ariba Systems Lead to deliver changes determined by the Source to Pay (S2P) Improvement Forum

Knowledge, Skills and Experience

Knowledge:

• An understanding of the Ariba Source to Pay end-to-end functionality
• An understanding of best practice in systems across commercial functions in other organisations An understanding of TfL's data governance policies, including GDPR and how this applies to TfL's commercial data
• An understanding of Tech & Data 's policies, systems and data roadmap including architecture
• An understanding of how to deliver new system requirements

Skills:

• Working with the Ariba Systems Lead to ensure that the Ariba platform supports the business requirements.
• Own and manage Service Request tickets with a customer focused approach. Progress Service Requests through to resolution, engaging, handing over and working with Level 3 Support (Tech & Data ) where required.
• Work with the Procurement & Commercial (P&C) Capability Leads and Tech & Data  in an effective and collaborative manner, to determine and deliver system changes whilst maintaining system integrity.
• Work with the wider Source to Pay Operations team to ensure an effective end-to-end Source to Pay (S2P) solution.

Experience:

• Experience of systems maintenance for the Ariba platform or similar Procurement systems
• Experience of supporting users to get the best out of systems through training, user guides etc
• Experience of driving best practice usage, educating users in the potential of systems and influencing behaviour change
• Experience of developing system requirements to meet business outcomes and defining system improvements

Equality and Diversity

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.   

We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. 

Application Process:

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV. PDF format preferred and do not include any photographs or images

Benefits:

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the level of role but mostly include the below:
 

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements. 

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.