Collections and Cash Management Manager

Job title: Collections and Cash Management Manager

Salary: Circa £60,000
Grade: Band 3

Contract type: TfL    

Reference: 3005

Directorate: BSF Order to Cash

Number of roles: 1 Contract details: Permanent, Hybrid Location: Endeavour Square, London Application closing date: Sunday 23rd November   

Job Purpose:

The Collections & Cash Management Manager will predominantly manage the Cash team to ensure the efficient delivery of new processes, making the best use of systems and team members. They will be responsible for driving improvements to the process of cash allocation, section 278 funds management and income categorisation thus supporting cash flow and driving a risk-based approached to activity.  They will work closely with the Collections & Cash Management Manager who predominantly manages the Collection team and will additionally need to understand the processes relating to effective credit management, timely cash collection and minimising bad debt. They are expected to support the Order to Cash Delivery Lead in driving continuous improvement activities through identifying opportunities for efficiency and cost saving within their team and processes whilst also deputising for the Order to Cash Delivery Lead as required.

Key Responsibilities:

• Manage the Collections & Cash Management Teams to oversee efficient and effective allocation of incoming funds as well as certain revenue accounting activity, such as creating revenue accruals and deferred income journals.
• Drive team to deliver against KPIs and ensure a high quality service is provided
• Revise relevant policies, thresholds and guides as required, draft updates to policies / thresholds to ensure it remains up to date and reflects any relevant changes to the organisation / external factors.
• Drive continuous improvement opportunities which could improve cash flow or support more cost effective delivery of processes
• Manage escalation from those within the team and support them in managing risks and issues.
• Manage process controls in respect of the Business Services cash activity.
• Drive required cultural attributes across the Collection and Cash Management teams, including focus on compliance and service delivery, customer service excellence and focus on controlled continuous improvement.
• Deliver improvements identified through ERP transition to S4/HANA, making full use of automation technologies to allocate cash.
• Deputise where required for the management of the Collections team whose responsibilities include delivery of credit management, cash collection, exception billing activity and the management of overdue debt plus making full use of automation technologies to reduce overdue debt.

Skills:

• Strong communication skills with both internal and external stakeholders
• Ability to influence internal and external stakeholders
• Proven ability to identify process improvement opportunities
• Commercial awareness

Knowledge:

• Excellent knowledge of the Order to Cash processes and understanding of how it fits in with other BSF, Finance and business processes
• Knowledge of emerging trends and good practice in Order to Cash processes
• Knowledge of BACS and other contemporary banking systems and networks
• Working knowledge of SAP and SAP4/HANA ERP systems
• Knowledge of Microsoft Office software
• Understanding of accounting principles and relevant Accounting Standards

Experience:

• Experience in managing Order to Cash teams and delivering Order to Cash processes
• Experience in identifying process improvement opportunities
• Experience in managing debt disputes
• Experience working in a shared services environment
• Experience in dealing with third-parties

Application Process:

• Please apply using your CV only
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV
• PDF format preferred and do not include any photographs or images
• We may close this advert early if we receive a high volume of suitable applications. 

Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. 
 
Benefits  
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the level of role but mostly include the below:
 
Final salary pension scheme 
Free travel for you on the TfL network 
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays 
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional) 
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers 
Discounted Eurostar travel
 
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements. 

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.