Employee Services Adviser

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Key Information

Job title: Employee Services Advisor – Part Time

Salary: Salary: £16,000 for 17.5 hours per week (equivalent to £32,000 full-time salary)

Location: Endeavour Square, Stratford, (Hybrid) 

Contract Type: TFL Band 1 Part Time Position

The closing date for applications is Thursday 12th November 2026 @ 23:59

Overview of project/role:

This role is responsible for the delivery and administration of employee lifestyle transactions within Employee Services and to support employees with Employee Services queries and transactions where required. They will play a role in embedding new global H2R Employee Services process designs by showing adherence and compliance and driving continuous improvement initiatives and embracing change initiatives.

Key Accountabilities:

• Administer and deliver end to end employee life-cycle transactional process and provide guidance to employees and managers, maternity leave, paternity leave, staff travel, secondments, people moves and resignation/retirement
• Liaise with relevant third party or stakeholder as required to resolve staff travel queries
• Enter all data into all relevant HR systems in a timely, accurate and consistent manner and ensure that all documentation is maintained and stored within data protection guidelines 
• Act as a control and processor of employee transactions and flag transactions to relevant parties where required for further investigation
• Take ownership and resolve all Employee Services service requests, ensuring customer expectations have been met, managing workload through various channels
• Use available technology effectively to access relevant employee lifecycle content to resolve customer issues
• Actively monitor and control transactions to achieve efficiency and best value, managing workload through various channels
• Contribute towards continuous improvements, using process analysis tools to map and analyse end-to-end processes, understand blockages with a view to identifying means of improving performance, efficiency, reducing costs and improving customer satisfaction
• Act in a positive manner by demonstrating continuous performance improvement, solid business skills and support of department/company objectives
• Be part of the team taking responsibility for driving required cultural attributes across the team, including focus on compliance and service delivery, customer service excellence, and a focus on controlled continuous improvement

Knowledge:

• Knowledge of Employee Lifecycle processes (Essential)  
• Knowledge of the internal relationships and interfaces necessary for TfL Employee Services to operate (Desirable)  

Skills: 

• Pays attention to detail and ensures accuracy and can review documentation and identify ways to improve its presentation (Essential)
• Able to work in a fast-paced environment, prioritising multiple tasks and meeting deadlines (Essential)
• Able to deliver against service level agreements and can track performance against agreed metrics (Essential)
• Pays attention to detail and ensures accuracy and can review documentation and identify ways to improve its presentation (Essential)
• Excellent communication skills with both internal and external stakeholders (Essential)
• Knows how to maintain and monitor HR systems to ensure accuracy of data (Desirable)
• Has an understanding of employee lifecycle and HR policies and procedures and their application in the business and is able to communicate with a variety of audiences to ensure they are understood (Desirable)

Experience:

• Experience of monitoring service level agreements (Essential)
• Experience of managing workflow across different channels including telephone, email etc (Essential)
• Experience of supporting an employee lifecycle function (Desirable)
• Experience of working in a Business Services environment (Desirable)
• Track record of Experience in working with self-service tools and processes (Desirable)

Application Process:

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV. PDF format preferred and do not include any photographs or images

Equality and Diversity

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.  

We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Benefits:

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days (pro rata) annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

All offers of employment are subject to satisfactory right‑to‑work checks.  Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role.

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.