Policy Officer

Job title: Policy Officer

Salary: Circa £35,000 + TfL Benefits
Grade: Band 2

Contract type: TfL    

Reference: 2606

Number of roles: 1 Contract details: Perm, Hybrid Location: Endeavour Sq, London Application closing date: Sunday 25th January 2026 

Assist in developing and reviewing London taxi, private hire vehicle, and pedicab policies, for drivers, operators, and vehicles. Ensure that they are fair, reasonable and appropriate, with a view to delivering our ultimate aim of a safe, secure, accessible, world-class taxi and private hire service, and London’s first pedicab licensing scheme. We are the largest licensing authority in England, responsible for over a third of all taxi and private hire vehicle services. Our peers are New York and Singapore and other worldwide cities, with almost a quarter of a million licensees.

Key Responsibilities:

• Assist in developing proposals for changes to licensing requirements and standards, and in consultation with stakeholders.
• Produce engaging materials including presentations which clearly show our key messages and hold the audience’s attention.
• Where practical and appropriate seek to harmonise private hire and taxi licensing standards in order to deliver consistency in policy and processes.
• Working with the relevant teams within TfL, ensure that any proposals are measured, balanced and communicated where necessary in formal and informal consultation with trade representatives and stakeholders.
• Undertake research into licensing standards, policies and best practice elsewhere in the UK and overseas, and use this information to develop and inform decision making and change within the Directorate.
• Research and write reports and briefings that set out the case for changes to standards and/or policies.
• Manage the team driver and operator policy mailbox, responding to enquiries from external stakeholders and internal staff in a professional, courteous, and helpful way.
• Assist in developing policies that improve accessibility of services.
• Assist in monitoring the development and changes to relevant taxi and private hire regulations and legislation, working with relevant bodies such as the Department for Transport on such matters.
• Impart and share technical information, advice, and guidance with licensees, vehicle manufacturers, key stakeholders and other interested parties to assist with the introduction of existing and new technology and innovations.      
• Analyse licence and demographic data to help highlight key trends.

Skills:

• Excellent creative skills. Ability to prepare engaging and visual presentations in Microsoft PowerPoint etc (Essential)
• Excellent written communication skills. The ability to write clear and professionally written documents (reports, policy documents, guidance notes, letters), with a focus on plain English to ensure that technical information can be understood by non technical people  (Essential)
• Excellent verbal communication skills. The ability to relay technical information in a clear and easy to understand way, so that it can be understood by all (Essential)
• Good grasp of Microsoft packages including Word, Excel, and PowerPoint (Essential)
• An acceptable level of maths, and ability to carry out simple analysis on data (Essential)
• An ability to plan, organise and prioritise work  (Desirable)
• An ability to build and maintain effective relationships with stakeholders (Desirable)
• An ability to keep up to date with changing technologies and transport innovation (Essential)
• In depth research skills (Desirable) 
• Innovative approach to problem solving (Desirable)

Knowledge:

• Basic knowledge of taxi and private hire legislation and licensing policies (Desirable)
• Knowledge of how TfL operates (Desirable)

Experience:

• Proven experience of drafting letters and preparing reports (Essential)
• Practical experience of legislative interpretation (Desirable)

Application Process:

• Please apply using your CV only
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV
• PDF format preferred and do not include any photographs or images
• We may close this advert early if we receive a high volume of suitable applications. 

Equality, diversity and inclusion:

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. 

Benefits:

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme 
• Free travel for you on the TfL network 
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays 
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional) 
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers 
• Discounted Eurostar travel

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements. 

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.