Quality & Assurance Advisor

Role: Quality & Assurance Advisor

Salary: Circa £39K based on skills, knowledge and experience

Band: 2

Position type: TfL Permanent

Location: Endeavour Square, London/Hybrid

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Role Overview 

The Quality and Assurance Business Administrator role supports the Programme Management Office (PMO) and Delivery Hubs in the delivery of quality and assurance activities and the management of related data generated by the Quality and Assurance team.

Scope of role includes a multitude of planning, liaison, coordination and communication activities associated with supporting the effective management of the Quality strategy, PMO and Delivery Hub quality reporting.

Key accountabilities

• Support the development, rollout and continual refinement of quality management processes, ensuring consistent adoption across Hubs and promoting alignment with TfL’s wider assurance and governance frameworks.
• Contribute to lessons learned activities by capturing insights, identifying systemic issues and supporting the implementation of corrective and preventive actions to strengthen delivery quality across all programmes.
• Responsible for supporting the planning, organisation and administration of all meetings organised and conducted by the Quality and Assurance team, PMO management and Delivery Hubs.
• Collate and analyse data as required, reporting on relevant metrics, trends and insights within the team and maintain dashboards, in alignment with the performance reporting team.
• Supports ongoing trend analysis for critical, systemic issues and high value opportunities to replicate successes and prevent re-occurrence of cost of poor quality (COPQ)
• Contribute to driving and leading a positive safety culture within Capital projects and ensuring their team is invested in managing and improving safety performance and provide general administrative assistance for the business area.

Skills, Knowledge and Experience

Knowledge

• Knowledge of Quality management systems.
• Knowledge and understanding of capital projects and programmes with an understanding of how disciplines and programme controls supports a high functioning environment. 
• Ability to provide support in meetings including preparing supporting papers.
• Ability to use Microsoft Office including Word, Excel, Outlook, and PowerPoint to intermediate level (e.g. tables, pivot tables, presentations, etc).
• Knowledge of reporting structures and data analysis techniques.
• Good knowledge of Programme and Project Management Systems and Tools.
• Knowledge of quality management systems auditing

Skills

• Excellent organisation skills to manage a multiple streams of work in support of delivery of high risk, value and complex project and programmes.
• Specific technical skills include:
• Stakeholder Management
• Organisation & Planning
• Information Management & Reporting

Experience

• Experience of creating, adapting and monitoring process in major projects and experience of implementing tools to support changes.  
• Experience of dealing with a range of stakeholders at all levels across the organisation. 
• Experience of Data Entry and Maintenance working to tight deadlines.
• Experience in effective management of stakeholder demands and communicating effectively, both orally and in writing.

Equality, diversity, and inclusion

We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

Please apply using your 2-page CV

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV. PDF format preferred and do not include any photographs or images

The closing date for applications is Sunday 12th July 2026 @ 23:59

 Interviews will be held w/c 3rd August 2026

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role.   

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application but we’ll always treat you with transparency, respect and clear communication throughout.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include:

•    Final salary pension scheme 
•    Free travel for you on the TfL network 
•    Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
•    30 days annual leave plus public and bank holidays 
•    TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
•    Private healthcare discounted scheme (optional) 
•    Tax-efficient cycle-to-work programme
•    Retail, health, leisure and travel offers 
•    Discounted Eurostar travel