Depot Plant and Equipment Contracts Performance Manager

Job title: Depot Plant and Equipment Contracts Performance Manager
ID: 1039
Grade: SMF0  
Salary: Circa £58,000pa plus Excellent Benefits Package 
Location: Hammersmith Depot, Lena Gardens W6 7PY/LUL depot locations

Contract Type: London Underground

Application closing date: Monday 30th June 2025 @ 23:59

Overview of role

We have a great opportunity for a Depot Plant and Equipment Contracts Performance Manager to pro-actively monitor, manage and report on cost effective, efficient, customer focused maintenance services. The services relate to Depot Plant and Equipment (DP&E) and the Depot Maintenance Unit (DMU) Plant and Equipment to the TfL LU Fleet Train Maintenance depots portfolio via service partners, focusing on performance targets and service delivery of value for money services.

Key Accountabilities

• Performance Management Culture: Manage the development of a performance culture within Depot Maintenance, balancing the need for cohesion, stability and innovation to meet the department’s overall objectives and vision. 
• Provide Management and reporting for all DMU related services delivered through service partners across the TfL LU Fleet Train Maintenance Depots Portfolio and pan TFL sites that support TFL’s complex operational and support businesses. 
• Be point of contact for term suppliers to drive forward the standard of services provided in the most cost-effective way.
• Relationship Management: Develop sustainable positive relationships with external service partners to ensure a proactive approach to delivery.
• Manage the performance reporting processes for third party external and internal Service Providers, to establish and track the appropriate Key Performance Indicators (KPIs) and set performance criteria for service partners and monitoring performance against these throughout the year. Ensure performance reporting is accessible, accurate and timely to meet all reporting cycle timetables and deadlines. 
• Quality Assurance: Responsibility for planning and carrying out regular contract compliance audits of all service providers, producing reports and recommendations as necessary.
• Control the Contracts Budget, ensuring forecast accuracy and managing timely and efficient processing of supplier payments. Co-ordinate any additional contract management related projects, including preparing Business Cases, Budget Proposals.

Skills, Knowledge, and Experience 

Skills

• Well-developed negotiating and influencing skills (Essential)
• Skill in effectively, and clearly communicating complex technical concepts, orally and in writing (Essential)
• Proven ability to influence at senior level, e.g. experience of presenting business cases and reviewing performance metrics with senior management; (Essential)
• Identifying departmental goals and objectives, motivating, and managing others towards their achievement through the adoption of appropriate behaviours (Essential) 
• Good analytical skills (Essential)
• Computer skills, standard office software including Word, Excel, Powerpoint etc. (Essential)

Knowledge

• CIPS certification - Level 3 or above (Desirable)
• A good knowledge of Facilities Management/Depot Maintenance performance management methods & regimes and how these can drive service and organisational performance improvement; (Desirable)
• Evaluation of trends and developments in the Facilities Management or Plant Maintenance industry and emerging best practice, recommending developments which produce greater efficiency or value for money. (Essential)
• The relevant national and international legislation pertaining to the Government/Public Sector IT – e.g. Data Protection Act, EU Procurement Directives and Freedom of Information Act. (Desirable)
• A good understanding of the commercial aspects of Contract Management impacts to Depot Management. Proven experience of performance-based contracts, how they operate and how performance is monitored and related to payment. (Essential)
• Ability to read, understand and interpret contract documents. (Essential)
• A good knowledge of TfL procurement and contracting policies and methods. (Desirable)

Experience

• Proven experience of working in a management role within the facilities Industry specifically in relation to Service Partner Management managing FM/Maintenance related contracts within a complex, multi-site organisation, ideally within the public sector experience. (Desirable) 
• Proven management experience of developing a customer-focused service culture within a Depot Maintenance/FM department and enabling people development towards this objective. (Desirable)
• Proven experience of working within the facilities Industry within an audit and compliance role, driving business improvement. (Desirable)
• A strong commitment to customer care and experience of working in a customer led operation. (Desirable)

Equality, Diversity, and Inclusion statement

We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

Please apply using your CV and a two page covering letter. PDF format preferred and do not include any photographs or images. Please ensure your CV and cover letter documents are saved with the job reference number as part of the naming convention (E.g. “CV – applicant name - 012345) and the file size is no more than a maximum of 1MB.

We recommend that you consider the motivations, skills, knowledge and experience required for this role and ensure your CV and Cover Letter outlines where you meet these criteria.  
 
Short listing will be carried out based on answers to any pre-screening questions and the information on your CV and Covering Letter.  

Additional Information

Proof of qualification/s held will need to be produced at interview stage. 

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include:

• Final salary pension scheme 
• Free travel for you on the TfL network 
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 29 days annual leave plus public and bank holidays 
• Private healthcare discounted scheme (optional) 
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers 
• Discounted Eurostar travel

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.