Performance & Analytics Specialist

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Key Information

Job title: Performance & Analytics Specialist 

Salary: Circa, £56,000                                         

Grade: Band 3

Contract type:  TfL, Perm                           

Reference: 1609                        

Location: Poplar with hybrid working

Application closing date: Sunday 20th July @ 23:59

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements. 

Overview of project/role
To monitor, maintain and develop performance management activities for the Docklands Light Railway (DLR). To be responsible for researching, identifying, analysing and commenting on trends and causes and to propose appropriate solutions to mitigate problems and issues. To proactively provide information to assist in determining compensation in response to performance claims from the franchisee. To support the wider DLR, TfL teams and the DLR Franchisee Operator using data analysis and appropriate presentation skills.

Key Accountabilities 
•    Responsible for identifying, developing and designing tools to radically improve the quality of all performance information across DLR benchmarking it with the best information in use within the UK and international rail industry
•    Responsible for and drive the development of all performance data within the DLR realm turning raw data into management information to support the delivery of performance objectives and delivery of improvement plans.
•    Responsible for researching, identifying and analysing trends and causes and results of other significant factors impacting on the performance of the DLR and be proactive in seeking solutions to resolve issues.
•    Develop and produce regular operational performance statistics and reports for a range of audiences within DLRL, wider TfL and the DLR franchise operator to highlight trends and provide insight where possible
•    Manage the dissemination and analysis of operational performance reporting of DLR to Rail & Sponsored Services and wider TfL and be the main point of contact for DLR performance data to keep stakeholders informed with reliable data. 
•    Undertake benchmarking research and analysis to evaluate the performance of DLR compared to other operators and take action as required depending on the outcome.
•    Responsible for control and governance processes for the Operations team e.g. document management, process notes
•    To formulate DLR's position with respect to day to day interpretation of the contract with the DLR Franchise operator, especially with regard to delay attribution. To consult with others to ensure a consistent and documented approach.
•    Proactive in identifying and analysing pertinent information to assist in ensuring claims are considered in accordance with the provisions of the Franchise Agreement.
•    Decide on the best information processes for operational performance throughout DLR to inform continuous improvement.
•    To verify periodic payments due to the DLR franchise operator for operational performance in line with the contract
•    To work with the DLR franchise operator to optimise the quality of operational performance data in the relevant databases
•    To support refranchising and Major Projects activities as required
•    Support the wider Rail & Sponsored Services team in provision of performance management resilience and expertise.

Skills, Knowledge & Experience 
Skills
•    Strong communication and presentation skills, both oral and written, and experience of liaising with staff at all levels of the organisation. 
•    Excellent attention to detail.
•    Flexible and able to work on own initiative.
•    Highly competent in the use of MS Excel,MS Office 365 and Power BI.
Knowledge
•    Educated to degree level or equivalent in a quantitative subject, together with previous experience in an analytical environment. 
•    Excellent knowledge of analytical techniques and an analytical approach to problem solving
Experience 
•    Demonstrable experience of working accurately with large volumes of data and undertaking complex analyses.
•    Experience of interpreting and communicating complex information clearly and concisely.
•    Extensive experience with performance management tools highly preferable
•    Experience of presenting complex technical issues verbally and in writing to senior management and to negotiate on such issues.
•    Experience of computer systems, analytical and statistical software and the application of those systems to large datasets.
•    Rail industry experience desirable

Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process 

Please apply using your CV and a two page covering letter.

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. PDF format preferred and do not include any photographs or images

The closing date for applications is Sunday 20th July @ 23:59

Benefits  
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the level of role but mostly include the below:
 
Final salary pension scheme 
Free travel for you on the TfL network 
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays 
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional) 
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers 
Discounted Eurostar travel
 
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements. 

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.