Revenue Support Administrator

Salary: £25,500
Grade: Band 1

Contract type: TfL

Reference: 3670

Contract details: 12-month Fixed Term Contract

Location: Hybrid / Acton and Stratford

Application closing date: 29 March 2026 at 23:59

All offers of employment are subject to satisfactory right‑to‑work checks.  Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role.

Overview of project/role

To provide effective and professional revenue and marketing support to the Business Partner and wider team to enable the effective management of their revenue and marketing strategy in line with their business objectives.

The work is varied in its nature and requires the job holder to be flexible in their approach.  They must be able to manage a number of different demands, be able to prioritise their workload and be of a marketing and sales mindset.

Key Accountabilities

• Liaise with key internal and external stakeholders to provide data on project training delivery, work on demand scheduling of Track Safety interventions collaboratively with BPs and bring in the maximum revenue amount possible.
• Achieve marketing and sales operational objectives by contributing to marketing research, marketing campaigns, sales information and recommendations to the yearly strategic plan as directed by the BP.
• Build and sustain rapport with key stakeholders by setting up regular periodic meetings and being a focal point for stakeholder engagement to keep stakeholders informed of any new interventions and ensure interventions are cost-effective and delivered in a timely manner.
• Provide weekly and periodic revenue and new customer reports for the SBPs, BPs, wider training team and finance team in a timely manner to understand periodic revenue generation and any targets not achieved and update the database.
• Organise and attend meetings / events where appropriate, including facilitating accommodation requests, coordinating audio visual requirements, greeting external attendees, ensuring all attendees are clear on the agenda along with marketing of our track safety catalogue
• Accomplish marketing and sales objectives by planning, developing, implementing, and evaluating advertising, and organising events for internal and external stakeholders.
• Produce clear, good quality business documents for internal and external stakeholders to help with management decisions on both revenue and marketing strategies and targets.

Skills, Knowledge & Experience

Skills

• Attention to detail Essential
• Business document production (includes Word processing, Spreadsheets and Presentations) & reports Essential
• Information management & reporting Essential
• Monitoring data management systems Desirable
• TFL policies and procedures Desirable
• Operation of the SAP, CourseSight, Myno and CMS systems Desirable
• Ability to prioritise and manage multiple demands Essential

Knowledge

• Education to a GCSE standard or equivalent Essential
• Knowledge of all TFL and Network Rail transport modes both in the public and private sectors Desirable
• Knowledge of TFL policies, processes and procedures Desirable
• Knowledge of both Microsoft office and TFL systems, including Word, Excel, Outlook Essential
• Knowledge of SAP and CourseSight (booking system for external customers where reports can also be generated) Desirable

Experience

• Good written English with proven experience of analysing data and putting this into reports Essential
• Experience of working under pressure and to tight deadlines Essential
• Experience of working flexibly to support stakeholders’ requirements, with competing needs Essential
• Experience of maintaining and monitoring scheduling and reporting activities Essential
• Proven sales and marketing experience Essential
• Proven revenue target and KPI experience Essential

Application Process 

• Please apply using your CV only
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV
• PDF format preferred and do not include any photographs or images

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
 

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme 
• Free travel for you on the TfL network 
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers 
• Discounted Eurostar travel

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.