Performance Manager

Key Information

Job title: Performance Manager 

Salary: Circa £60,000 (Based on skills, knowledge and experience)                                    

Grade: Band 3 

Contract type:  TfL                                               Reference: 1476  

Contract details: Permanent                                Location: Palestra with Hybrid working 

Application closing date: Wednesday 2nd July @ 23:59

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements. 

Overview of project/role

As a Performance Manager, you’ll play a crucial role in ensuring that the Surface Network Operations Directorate (SNO) operates efficiently and effectively.

Your work will involve managing a team to deliver comprehensive reporting across the directorate, collating and analysing intelligence data on business and contract performance, offering valuable insights to the Senior Management Team (SMT) to aid in strategic decision-making, and identifying opportunities for business change and continuous improvement.

Key Accountabilities

• Works with the supply chain and AMD contract users to interrogate business and contract process and procedure to ensure they are fit for purpose and continually improved to support AMD outcomes.
• Accountable for chairing periodic performance review meetings, where required, to address supplier performance issues and recommend resolution where necessary.
• Proactively identifies risk or issues based on performance data trends and works with Risk Manager, AMD managers and suppliers to facilitate the creation and delivery of improvement plans, reviewing existing KPIs / SLAs and setting new ones if needed.
• Ensure the DBFO Co is maintaining the Project Road in accordance with the requirements of the contract
• Undertake regular inspections and surveys of the Project Road to identify any non-compliances
• Review the output from the MRM and SCRIM surveys, ensure the DBFO Co develop a programme to address any areas requiring treatment
• Monitor compliance with the requirements of Schedule 6, including surveys and inspections required.
• Understand the impact of stats work on the Project Road and the DBFO Co’s operations.
• Engage with Network Management to assess the effects of the proposed works
• Identify cost impacts of the works on the DBFO Co, particularly on availability

Skills, Knowledge & Experience

Skills

• Able to negotiate with both internal and external stakeholders (essential)
• Able to manage relationships with suppliers to ensure business performance and collaboration (essential)
• Able to make recommendations and visualise data to support decision making processes (essential)
• Ensure contract assurance and compliance with relevant standards and regulations (essential)
• Implement improvements in business processes and manage and facilitate change in the organisation
• Able to benchmark business performance against industry standards
• Drive continuous improvement initiatives
• Able to design and collect data and information to support business objectives

Knowledge

• Hold degree standard or equivalent Business, Economics, Engineering, or relevant business experience qualification
• Comprehensive knowledge of New Engineering Contract 3 (NEC3) and other contract types and contract tools and standard clauses.
• Good understanding of working practices used within construction / transport environment and issues surrounding public transport provision within local authorities (essential)
•  Good understanding of data analysis techniques

Experience

All essential

• Experience in supervising work and providing feedback
• Experience in using performance data to advise on business performance and to resolve performance issues
• Experience in establishing strong working relationships with the key stakeholders, including suppliers to support performance management and improvement.
• Experience in successfully influencing at management level between supply chain and client company, including facilitating joint decision-making, preparing and presenting reports to peers and management to influence business.
• Experience of developing and delivering performance and audit management processes across a range of contracts and business activities

Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. 
 
Benefits  
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the level of role but mostly include the below:
 
Final salary pension scheme 
Free travel for you on the TfL network 
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays 
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional) 
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers 
Discounted Eurostar travel
 

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.