Visitor Experience Office Assistant

Overview of the Role 

Are you an organised and proactive administrator who enjoys keeping people, schedules and operations running smoothly? 

London Transport Museum is looking for a Visitor Experience Office Assistant to join our Visitor Experience team. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys supporting frontline teams to deliver exceptional customer experiences. 

As a key member of the team, you'll play an important role in ensuring our visitor-facing colleagues are effectively scheduled, supported and equipped to succeed. Working closely with managers and supervisors, you'll help coordinate workforce planning, training activities and day-to-day administrative support that keeps the operation running smoothly. 

This is a varied and hands-on role offering exposure to a wide range of operational activities, making it ideal for someone who enjoys working collaboratively, solving problems and making a real impact behind the scenes. 

Key Accountabilities 

• Coordinate staff rotas and schedules to support operational requirements. 

• Support workforce planning activities, including annual leave administration and staffing coordination. 

• Work closely with managers to ensure teams are deployed effectively across the Museum. 

• Coordinate training activities and maintain accurate training records. 

• Research training providers and support learning and development initiatives. 

• Raise purchase orders and support financial administration processes. 

• Manage team inboxes, diaries and meeting schedules. 

• Prepare documentation, reports and communications for operational teams. 

• Organise meetings, take minutes and coordinate team events. 

• Maintain accurate records, databases and administrative systems. 

• Support wider departmental projects and operational initiatives as required. 

Skills, Knowledge & Experience 

Administration & Coordination 

• Experience providing administrative support within a busy operational environment. 

• Ability to manage multiple priorities and meet deadlines effectively. 

• Experience coordinating meetings, managing diaries and supporting team activities. 

• Excellent attention to detail and record-keeping skills. 

• Experience handling confidential information with professionalism and discretion. 

Workforce Planning & Scheduling 

• Experience creating and maintaining staff rotas, schedules or resource plans. 

• Ability to support workforce planning activities and respond to changing operational needs. 

• Experience coordinating annual leave, shift allocation or staffing arrangements. 

• Strong organisational skills with the ability to balance competing priorities. 

Communication & Relationship Building 

• Strong written and verbal communication skills. 

• Ability to build positive working relationships with colleagues and stakeholders. 

• Confident communicating with people at all levels. 

• A collaborative approach and commitment to excellent customer service. 

Systems & Technical Skills 

• Proficient in Microsoft Office applications, including Outlook, Word and Excel. 

• Experience maintaining databases, records management systems or administrative platforms. 

• Ability to produce accurate reports, correspondence and operational documentation. 

• Comfortable learning and using new systems and technology. 

Personal Qualities 

• Proactive, self-motivated and able to use initiative. 

• Strong problem-solving skills and a practical approach to tasks. 

• Flexible and adaptable in response to changing priorities. 

• Committed to delivering high-quality support and continuous improvement. 

• Enthusiastic about contributing to an outstanding visitor experience. 

Desirable 

• Experience working within a museum, visitor attraction, hospitality, retail or customer-facing environment. 

• Experience coordinating training or learning and development activities. 

• Knowledge of workforce management, scheduling or rostering systems. 

• Experience supporting financial administration processes, including purchase orders and invoice management. 

Why Join Us? 

London Transport Museum is a unique cultural and heritage destination that inspires thousands of visitors every year through the stories of London's transport network. 

As a Visitor Experience Office Assistant, you'll play a vital role in supporting the teams that create memorable experiences for our visitors while developing valuable skills in operations, workforce planning, administration and stakeholder management. 

If you're a highly organised individual who enjoys variety, working with people and making a difference, we'd love to hear from you.