Asset Operations Manager (Interim Measures)

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Key Information

Job title: Asset Operations Manager (Interim Measures)

Salary: Circa £55,000                                                                   Grade: Band 3 

Contract type: Permanent                                                            Reference: 3927 

Team: Asset Operations Performance                                           Directorate: Surface Transport Corp 

Contract details: TfL                                                                    Location: Palestra

Application closing date: Tuesday 24th March 2026 

Surface Transport operates 24 hours per day, 7 days per week, so you need to be prepared to work outside of core office hours on an exceptional basis by mutual agreement. In these instances Time Off In Lieu (TOIL) will be applicable. 

All offers of employment are subject to satisfactory right‑to‑work checks.  Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role.   

We are seeking a highly organised, proactive and diligent Asset Operations Manager to lead the delivery and oversight of interim safety measures across our structural asset portfolio. The postholder will be responsible for the structured monitoring and reporting of key safety interventions, maintaining accurate and auditable operational records, and working collaboratively with colleagues and partners to identify, assess and address emerging risks before they affect the network.

Job Purpose:

To provide a coordinated approach to Asset Operations' activities that interface with our structures, ensuring additional safeguards (Interim Measures) are in place and are effective across our network. 

Key accountabilities

• Accountable for the monitoring and reporting of Interim Measures, Condition Inspections and representing SNO-AO on relevant Guiding Mind groups when required, working with in house teams and regional operations to implement safety measures to ensure a safe network at all times. 
• Contribute to the identification and mitigation of operational risks related to structures, including supporting the implementation of interim measures and condition inspections. 
• Responsible for the upkeep of the live record of all of SNO AO Interim Measures 
• Accountable for the day to day delivery of regional operations instructed through in house teams, suppliers and contractors to provide a cost effective, responsive and resilient service meeting and exceeding departmental scorecard objectives.
• Responsible for asserting and discharging Streets and Network Operations statutory obligations as the Highway and Traffic Signals Authority and other relevant legal duties including health and safety legislation and undertaking winter service duties.
• Accountable for building and maintaining good working relationships with stakeholders (including Boroughs), being proactive in communications and making Transport for London easy to do business with.
• Provide operational input into schemes and project lifecycle to ensure quality and whole life costs, taking responsibility for accepting assets into Asset Operations and managing minor works and events.
• Responsible for promoting a culture of open communication and knowledge sharing to build asset capability and pride across the team.
• Manage a team to build a good working knowledge of the regional network; taking a proactive attitude to managing risks, identifying commercial opportunities and be able to respond appropriately, seeking advice to enhance the customer experience.
• Prepare for and respond where appropriate to incidents and emergencies on the network to ensure safety, minimise disruption to customers and protect the assets, including attendance, or arranging on site resources where required.
• Provides a clear vision and direction by building high performing teams through the effective management, development and empowerment of staff, whilst role modelling the TfL Behaviours.
• Lead, coach, and develop a high performing team by providing guidance, support and feedback.

Knowledge

• Formal qualification in a related technical subject or degree standard qualification desirable
• Chartered or Incorporated Engineer preferred
• Good working knowledge of statutory obligations and legal frameworks (including Health and Safety legislation)
• Understanding and experience of the principles and practice of surface asset infrastructure and management. Knowledge and experience of traffic management and traffic signals operation desirable
• Good understanding of contract management or outsourcing arrangements including KPIs/Specific Performance Indicators (SPI's), contractual levers, relationships etc.
• Knowledge of London Wide Surface Transport Network and TfL organisation and departments
• Good working knowledge of one or more of Surface Transport assets and systems
• Knowledge of political landscape in London, including Boroughs and key influencers

Skills

• Strong organisational skills as well as proven influencing, negotiating and stakeholder management skills. (Essential)
• Ability to analyse and manage large volumes of information and balancing complex work activities and conflicting deadlines (Essential)
• Proven track record of identifying, mentoring and encouraging emerging leaders, fostering a culture of accountability, collaboration and continuous professional growth (Essential) 
• Maintenance and Operations investment decision making (Operational Management)
• Health and Safety Management (Expert)
• Contractor Performance Management
• Managing Resources
• Information Management and Reporting (including Data )
• Incident Reporting and Investigation (Expert)
• Understanding Customer Needs (Expert)
• Customer Engagement
• Business document production (includes Word processing, Spreadsheets and presentations)

Experience 

• Experience of maintaining relationships and liaison with team members, customers and key stakeholders
• Experience of operational delivery and maintaining standards commensurate with TfL reputation and policy
• Experience of leading high performing teams and creating a collaborative environment amongst multi-disciplinary individuals
• Experience of building cross-organisational relationships or processes to make teams more productive and efficient
• Experience of performance managing Contractors/Supply chain - achieving through others
• Experience of delivering a high standard  24-7 operational asset management service
• Experience of reacting and responding to events appropriately - working calmly under pressure

Additonal Information 

• The post holder may be required to be on call as part of a duty roster 

Equality, diversity and inclusion 

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. 
  

Benefits 

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below: 
 

• Final salary pension scheme 
• Free travel for you on the TfL network 
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 29/30 days annual leave plus public and bank holidays (Delete one)
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional) (Delete if not applicable – LU spot grades/Q grades)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers  
• Discounted Eurostar travel 
    

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice. 

Vetting Process 

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout. 

 
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements. 

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.