Assistant Change Project Manager

Job Title: Assistant Change Project Manager

Band : 2 

Salary: Circa £37K 

Contract Type: 12 month FTC

Location: Palestra/Hybrid  

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.   

Spotlight Session :

If you would like to hear more about the role, attend our spotlight session on Tuesday 10th June 2025 at 11am via Microsoft Teams.

Join here: 

Job Purpose

This role exists to support the planning and management of designated business change projects to time, budget and specification as efficiently, effectively and economically as possible. This will include taking the lead on specific work packages as well as supporting on larger projects. It involves the planning and coordination of Change Management activities, partnering with the business to translate the programme into changes on the frontline. It will provide Change Readiness support, working with the business to provide support during implementation. It is responsible for assessing and monitoring the impact that changes will have on people and supporting benefits realisation. These will be pan-TfL Change projects possibly affecting a wide area of the business or range of processes. Work packages within these may look at specific aspects of delivery, for example within contained business areas or for defined processes.

Key Responsibilities

• Support the Change Project Manager in ensuring that all projects have clearly defined and measurable business benefits, with credible plans in place to deliver these, and ensure that these benefits are realised through the project delivery
• Assist in ensuring change and cost control processes and due governance is being adhered to
• Assist in tracking, monitoring and reporting on progress to relevant boards, stakeholders and others as required and escalate unresolved issues, risks and dependencies at the earlier possible opportunity to enable management oversight and decision making
• Work with key stakeholders to understand and agree project briefs, budgets, acceptance criteria and business cases for projects so that all developments are strategically aligned
• Supporting the embedding and use of business change tools, processes and measures, and supporting the creation of appropriate governance to support the changes. Lead these activities on small projects or discrete elements of larger projects
• Assist with project planning and manage discrete work packages, to ensure successful delivery on time, budget and specification
• Work with the business to implement appropriate metrics to track effective implementation. Monitor and report on progress using these metrics
• Assist in ensuring projects are closed down effectively upon completion, including transferring knowledge effectively from third parties to in-house teams and gather and manage lessons learned as part of continuous business improvement.

Skills, Knowledge and Experience

Knowledge:

• Good knowledge of programme and project management and change management tools, techniques and methodologies
• Some understanding of management principles
• Recognised programme and project management qualifications (Managing Successful Programmes and APM Professional or equivalent) and/or membership of APM or equivalent. (Desirable)
• Some knowledge of TfL's Programme & Project Management Methodology, and awareness of business and process improvement approaches and techniques
• Knowledge of Change Management tools, techniques and methodologies

Skills:

• Ability to build working relationships and communicate effectively, both orally and in writing. Good ability to envision project outcomes from initial briefs
• Good stakeholder communication and negotiation skills
• Good ability to identify and evaluate options, solve problems and make rational, evidence based decisions
• Ability to plan and deliver individual work packages
• Ability to develop and manage a prioritised work programme based to time and cost. Understands the need for change and its benefits, with the ability to establish the impact of changes and successfully plan and manage through to transition.

Experience

• Experience in project managing complex business change
• Broad experience of a variety of project management methodologies and tools Some experience in dealing with Senior Managers
• Experience of working in a multi-disciplinary team drawn from multiple backgrounds / organisations
• Experience of working on large transformational change programmes successfully delivering Business Change where there are multiple complex interfaces

Equality, Diversity, and Inclusion

At TfL, we are committed to equality, diversity, and inclusion. We aim to represent the city we serve, fostering innovation and efficiency. As a disability confident employer, we guarantee interviews for disabled candidates meeting essential criteria. We use anonymizing software to ensure a fair recruitment process.

Application Process

Apply with your CV and one page cover letter (Word format preferred, no photographs or images).

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. PDF format preferred and do not include any photographs or images

The closing date for applications is Sunday 15th June 2025 @ 23.59 

Benefits 

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include:

•    Final salary pension scheme 
•    Free travel for you on the TfL network 
•    Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
•    30 days annual leave plus public and bank holidays 
•    TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
•    Private healthcare discounted scheme (optional) 
•    Tax-efficient cycle-to-work programme
•    Retail, health, leisure and travel offers 
•    Discounted Eurostar travel