Business Change Analyst

Role: Business Change Analyst

Salary: Circa £38k

Band: 2
Location: Southwark/Hybrid 
Contract: Permanent

(Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.) 

Come and join our Business Change Design function

Are you curious, creative, self-starter keen to make a difference across the broad range of TfL’s activity? We are looking for people who have a strong desire to make a meaningful impact on Transport for London to join our change team as a Business Change Analyst! You don’t need experience of working in change (though if you have it that helps), but you will need to be willing to get stuck in and build your skills, so you can play a key role in the team. This is a fantastic opportunity for successful candidates to develop their change experience learn and grow!

We are the custodians of Transport for London’s operating model, helping our business turn its strategic objectives and priorities into a tangible reality. We work across the entire organisation with a wide range of functions, from frontline operations to large scale back-office teams, providing them with the expertise and frameworks to facilitate successful transformation. Within the Change Design function, we start by collaboratively working with our colleagues to understand and articulate key organisational problems. We ensure all the key dots are joined and issues are interpreted in a joined-up manner across the entire TfL change landscape, before working together using a blend of tested methodologies and bespoke approaches to design and build solutions that meet our objectives. Change Design goes beyond just resolving a given problem – it also involves identifying other opportunities for potential improvement, coaching our colleagues, providing strategic advice and, where needed, objective and constructive challenge to our senior leaders.

As a Business Change Analyst, you will play a crucial role in supporting business change projects by:

• Conducting detailed business analysis and insight activities
• Developing high-quality design and project documentation tailored to different stakeholder groups
• Collaborating with senior managers to define project scope and requirements
• Supporting in the planning and facilitation of workshops and other key sessions or forums.

Key assessments for this role will include your ability to:

• Effectively communicate and influence stakeholders
• Analyse and interpret information from a wide range of sources
• Deliver high-quality data analysis
• Demonstrate strategic thinking and problem-solving skills
• Adapt to changing organisational needs.

If you are a proactive and driven individual with a passion for driving change and innovation, we want to hear from you. Apply now to join our dynamic team at TfL and make a real impact on the future of Transport in London.

Equality, diversity and inclusion 

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. 

Application Process  

Please only apply with your 2-page CV. You will be directed to our job application site, and you do not to complete the additional CV information fields.

If you are successful in your application, your first stage interview will take place on 18th or19th August 2025. If you successful at this stage, you will progress to the second stage and be required to attend an in person interview at our Palestra office, Southwark in the week commencing 1st September 2025.

Closing date for applications is 3rd August 2025 at 23:59 pm

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include:

•    Final salary pension scheme 
•    Free travel for you on the TfL network 
•    Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
•    30 days annual leave plus public and bank holidays 
•    TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
•    Private healthcare discounted scheme (optional) 
•    Tax-efficient cycle-to-work programme
•    Retail, health, leisure and travel offers 
•    Discounted Eurostar travel