Capability Manager - Post Contract Management

Job title: Capability Manager – Post Contract Management
Salary: Circa £55,000 - £60,000
Grade: Band 3
Contract type: TfL
Reference: 3943
Team: P&C Capability
Contract details: Permanent
Location: Palestra/Hybrid

Application closing date: 2nd April 2026 @ 23:59

All offers of employment are subject to satisfactory right‑to‑work checks.  Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role.   

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.  

Help Shape the Future of London’s Transport

London is a world‑class city with millions of daily journeys. Keeping it moving safely, efficiently and sustainably requires strong commercial capability, effective supplier performance management and consistent post‑contract delivery. This is where you come in.

Overview of the Role

As a Capability Manager – Post‑Contract Management, you will lead the development and continuous improvement of commercial capability across TfL. Working within the P&C capability framework, you will design and enhance commercial processes, tools and guidance, ensuring they remain fit for purpose and aligned to the wider TfL commercial lifecycle.

This role is ideal for a commercially minded professional with experience in people capability, procurement and contract management, and the confidence to work across a complex organisation.

We offer:

• A supportive, collaborative environment where your impact is visible
• Clear career progression and development opportunities
• A category‑led operating model with broad exposure across P&C
• An inclusive culture that values diversity, balance and continuous improvement

Drive Commercial Excellence for London

You will play a pivotal role in strengthening post‑contract management capability by improving processes, uplifting skills and embedding consistency across P&C. Your work will directly improve commercial outcomes throughout contract delivery  ensuring teams have the confidence, tools and understanding they need to manage contracts effectively and deliver value.

Bring Your Expertise and Passion

We’re looking for someone who embodies our core values:

• Caring – for colleagues, customers and the work we deliver
• Open – to collaboration, new ideas and improving how we work
• Adaptable – ready to innovate and respond to changing needs

You’ll thrive in a dynamic organisation, building trusted relationships and supporting teams to strengthen commercial maturity across the contract lifecycle. If you’re passionate about improving people capability and commercial performance, this role offers the opportunity to make a lasting impact.

Key Responsibilities

• Lead commercial capability development across the post‑contract management function, ensuring processes, tools and guidance are aligned and consistently applied across TfL.
• Partner with stakeholders to identify capability and process improvement opportunities, turning these into sustainable solutions.
• Lead skills assessments, workforce planning and people capability initiatives that uplift commercial competence.
• Support the development of training materials, standards and guidance for commercial and contract management processes.
• Provide insights, benchmarking and best‑practice recommendations to strengthen commercial decisions across the lifecycle.
• Build strong working relationships across P&C, Commercial, Finance and wider Group Services.
• Produce and manage performance metrics and dashboards that give senior leaders visibility of capability trends and risks.
• Coach and mentor teams through knowledge sharing and commercial best practice.
• Enhance commercial awareness and capability at every stage of the contract lifecycle to support improved delivery and value.

Skills, Knowledge & Experience

Essential

• Experience in resource planning, skills assessments and people capability development.
• Strong commercial awareness with solid understanding of procurement, sourcing and contract lifecycle management.
• Ability to analyse, design and implement commercial processes and capability frameworks.
• Experience in workforce planning and capability modelling.
• Excellent communication and stakeholder management skills, with the ability to influence at senior levels.
• Strong numerical and analytical skills, using data to inform commercial and people‑related decisions.
• Knowledge of TfL, public‑sector procurement or large, complex organisations
• Understanding of the Procurement Act 2023
• Experience applying continuous improvement methodologies to commercial or people‑focused processes.
• Proven ability to build effective relationships and operate as a credible partner to senior stakeholders.

Application Process   

• Please apply using your CV only 

• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV 

• PDF format preferred and do not include any photographs or images 

Equality, diversity and inclusion 

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs to make the process fair. 
  

Benefits  

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below: 
 

• Final salary pension scheme  
• Free travel for you on the TfL network  
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home 
• 30 days annual leave plus public and bank holidays 
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow 
• Private healthcare discounted scheme Tax-efficient cycle-to-work programme 
  Retail, health, leisure and travel offers 
• Discounted Eurostar travel 

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice. 

Vetting Process 

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.