Change Design Manager

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Date: 27 May 2025

Location: Palestra, TfL Corporate

Company: TfL, GLA or OPDC

Job title – Change Design Manager 

Salary – Circa £57k depending on skills and experience + TfL benefits 

Band- 3

Contract Type – TfL Permanent
Location – Palestra/Hybrid 

Hybrid working arrangements can evolve subject to business requirements

 

Spotlight Sessions  

We are holding two spotlight sessions for the role- these sessions are a great opportunity to learn more about the Change Design Manager (CDM) role. You will get an opportunity to hear what a day in the life of an CDM looks like with a chance to ask any questions you may have. 

 

Teams Meeting - Thursday 5th June – 11:00-11:30 

Meeting ID: 343 165 181 089 2

Passcode: Hg6To2sf

 
 

Teams Meeting - Wednesday 11th June – 12:30-13:00 

Meeting ID: 373 695 070 497 4

Passcode: G55Hw6k8

 

Job Purpose

Come and join our business change design function 

 

Are you a strategic thinker with a passion for driving change and innovative solutions to complex problems within a dynamic public sector environment? We are looking for a skilled Change Design Manager to join our team at Transport for London and play a key role in shaping the future of our organisation. 

 

We are the custodians of Transport for London’s operating model, helping our business turn its strategic objectives and priorities into a tangible reality. We work across the entire organisation with a wide range of functions, from frontline operations to large scale back-office teams, providing them with the expertise and frameworks to facilitate successful transformation. Within the Change Design function, we start by collaboratively working with our colleagues to understand and articulate key organisational problems and strategic drivers. We ensure all the dots are joined and that issues are interpreted in a cohesive manner across the entire TfL change landscape, before working together using a blend of tested methodologies and bespoke approaches to design and build solutions that meet our objectives. Change Design goes beyond just resolving a given problem – it also involves identifying other opportunities for potential improvement, coaching our colleagues, providing strategic advice and, where needed, objective and constructive challenge to our senior leaders. 

 

As a Change Design Manager, you’ll be experienced in the following:  

  • Good understanding of scoping, designing, and delivering business change within a public sector or unionised environment. 

  • Excellent stakeholder management skills and ability to develop credibility with different stakeholder groups. 

  • Strong analytical skills, including data analysis and business modelling techniques. 

  • Operating models, organisation design, process design, or behavioural and cultural change 

  • Ability to lead small change design projects independently and support on larger, more complex programmes. 

  • Working in a fast-paced environment, with the ability to adapt to changing priorities 

 

You’ll be skilled in: 

  • Change and Innovation 

  • Operating Model Design 

  • Communication and Influence 

  • Strategic Thinking 

  • Problem Solving and Decision Making 

  • Organisational Awareness  

  • Data Analysis 

 

If you are a proactive and driven individual with a passion for driving change and innovation, we want to hear from you. Apply now to join our dynamic team at TfL and make a real impact on the future of Transport in London., 

 

 Equality, diversity, and inclusion
We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

 

Application Process 
Please apply with your 2-page CV. You will be directed to our job application site. 

If you are successful in your application, your first stage interview will take place w/c 7 July 2025. If you successful at this stage, you will progress to the second stage and be required to attend an in-person interview at one of our offices in the end of July 2025

Closing date for applications is 15 June 2025 at 23:59 pm 

 

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include:

•    Final salary pension scheme 
•    Free travel for you on the TfL network 
•    Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
•    30 days annual leave plus public and bank holidays 
•    TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
•    Private healthcare discounted scheme (optional) 
•    Tax-efficient cycle-to-work programme
•    Retail, health, leisure and travel offers 
•    Discounted Eurostar travel