Change Project Manager

Job Title: Change Project Manager

Title: Change Project Manager

Band: Pay band 3 

Location: Palestra (Southwark - London)/Hybrid

Contract - 12-month FTC ( Fixed term contract) with permanency possible

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Spotlight session: 30th April 9:30 – 10:30 Teams Link

Role Overview 

This role leads the successful project management of Pan - TfL Change projects or works supporting Programme Managers on large and complex programmes. The role will drive the design and implementation of change, ensuring delivery and tracking of the project/programme benefits to increase efficiency and effectiveness of the TfL operating model and contribute towards TfL’s overall savings targets.

The Change Project Manager will develop and manage the plan and project structure to throughout the change lifecycle, working with the Portfolio Office to ensure the application of programme management best practice e.g. robust management of risks, issues, and dependencies. In a fast moving and ambiguous environment, Change Project Managers are required to bring structure, focus and clarity and to ensure project scope is planned and implemented successfully, in support of the business case. 

Key Accountabilities 

• Lead on development of the plan for design, and implementation of change projects
• Responsible for the delivery of change projects as outlined in the programme scope and business case
• Ensure delivery of programmes to time, cost and quality - in accordance with the TfL PPM Methodology and relevant corporate standards
• Develop and put in place the project structure, governance and robust project management and reporting, utilising templates provided by the Portfolio Office
• Act in a supporting role to the Programme Manager on large and complex programmes
• Support the development of robust programme business cases, working alongside the Change Design Team. Ensure projects have clearly defined and measurable business cases, with credible plans in place to deliver these, and ensure that these benefits are realised through the project delivery
• Identify, track, monitor and report on progress, risk, issues and dependencies to relevant boards, stakeholders and others as required and escalate unresolved issues, ensuring stakeholder understanding
• Ensure key stakeholders are kept informed and engaged with key programme products and outputs, such as the business case, RAID log etc.
• Proactively develop positive working relationships with other key stakeholders (e.g. Business Owners, SME's, End Users) to ensure business/user perspective is factored into programme scoping, design and delivery approach
• Play an active role in the Pan-TfL Change Team and building the change profession, fostering a collaborative and inclusive team culture
• Accountable for people leadership of  of Assistant Change Project Managers – where applicable

Skills, Knowledge and Experience 

Skills 

• Expertise in project management including understanding of project scoping and design, project planning, risk, issue and dependency management, resource planning & forecasting, financial management and analysis and reporting
• Strong ability to plan and deliver change projects in a large organisation and successfully achieve defined benefits
• Ability to build working relationships and communicate effectively, both orally and in writing, with people at all levels across the organisation and externally
• Strong stakeholder communication and negotiation skills 

Knowledge 

• Recognised project management qualification
• Strong knowledge of programme and project management and change management tools, techniques, and methodologies
• Excellent knowledge of risk, issue, and dependency management
• Knowledge of TfL's Programme & Project Management Methodology
• Good understanding of the development of business cases and tracking of benefits realisation 

Experience

• Broad experience of a variety of project management methodologies and tools
• Experience of influencing, negotiating with, and providing challenge to senior stakeholders
• Experience of resolving and escalating risks, issues, and conflicts as necessary within a complex change portfolio
• Experience of managing suppliers and contractors, assuring quality, and ensuring value for money
• Some experience in project managing complex business change. By complex, this must include 'multiple types' of change within one programme (people, culture & org change, policy development, technology change & Business processes)  

Equality, diversity, and inclusion

We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

Please apply using your 2-page CV

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV. PDF format preferred and do not include any photographs or images

The closing date for applications is Monday 4th May 2026 @ 23:59

We will have a two stage interview process.

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role.   

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://london-gov.jobs2web.com/job-invite/3750/) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application but we’ll always treat you with transparency, respect and clear communication throughout.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include:

•    Final salary pension scheme 
•    Free travel for you on the TfL network 
•    Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
•    30 days annual leave plus public and bank holidays 
•    TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
•    Private healthcare discounted scheme (optional) 
•    Tax-efficient cycle-to-work programme
•    Retail, health, leisure and travel offers 
•    Discounted Eurostar travel