Command Control & Communications Coordinator

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Key Information:

Salary: Circa £38,000.00 plus 22% non-pensionable shift allowance                                          

Grade: Band 2

Contract type: TfL Permanent                             

Business Area: Surface Control Centre (SCC)

Location: Palestra, Southwark

Application closing date: Sunday 1st June @ 23:59

Number of positions: x2 -(x1 Full time - 35 hrs per week & x1 part-time - 17.5 hrs per week)

About us

 
The Surface Control Centre (SCC) (previously known as the Network Management Control Centre) is a world class operation delivering Londoner’s journeys safely across Transport for London’s Surface network including London’s iconic Buses, Roads and Tunnels.  
 
We deliver highly effective and efficient command and leadership of the Surface (non-rail) network by safely supporting, co-ordinating, and enabling operational delivery at a network level to ensure TfL provides a world-class integrated service to its customers and to London more widely. SCC monitors and operates London’s Road network including 6,000 traffic signals to support the movement of people and freight, as well as operating 13 tunnels including the Blackwall Tunnels, Rotherhithe Tunnel, and newly opened Silvertown River Crossing. SCC also manages London’s bus network, including 8,000 buses that supported 1.8 billion journeys in 23/24. More widely, SCC provides Command, Control, Coordination & Communication (C4) functions for Surface Transport.    
 
Our Control Centre is a dynamic, exciting environment that operates 24/7 and the diverse nature of the city is reflected in our teams and our people. We heavily invest in our staff with bespoke training, career development and support our colleagues with dedicated People Managers and wider Staff Network Groups to ensure that anyone from any background has support and a voice amongst our team.   
 
We are looking for motivated and enthusiastic people who care about making a difference and help us to continue to develop and improve how we get everyone home safely every day in an exciting and fast-paced environment.  

Role

In this exciting and dynamic role, known internally as a C4 Coordinator, you will be responsible for: 

• Composing, disseminating and quality assuring planned communications, drawing from a wide range of sources to accurately inform our Senior Leadership Team, partners and operational businesses to promote a common operating picture across the business. 
• You will provide vital support to business-critical operations for planned and ad-hoc incidents, including operational calls and meetings by tracking actions and being responsible for timely accurate and relevant outputs. 
• You will be responsible for ensuring data quality and completeness, seeking additional explanatory information when necessary, and the appropriate and timely sharing of information to various colleagues and stakeholders to inform decision-making and safeguard TfL's reputation. 
• You will be responsible for undertaking ad-hoc reporting, analyses, liaison and general business operations functions as directed. 
• You will use of a range of operational tools and systems to mitigate impact on the bus and road networks to keep London moving, as well as communicating this information directly to the general public via systems such as Countdown and the TfL website.

We are looking for motivated and enthusiastic people who care about making a difference. This is a role to be really proud of and you will be provided with training and development opportunities, so from day one you’ll be ready to go!

Skills, Knowledge, Experience and Ways of Working 

• Strong communication skills - written and verbal (essential)
• Demonstratable experience in media and communications, particularly in the traffic and transport sector (desirable)
• Ability to tailor messages to specific audiences to protect and enhance business reputation (essential)
• Ability to work as part of a high performing team to achieve a shared goal (essential)
• Computer-literate and able to use multiple systems in a dynamic environment (essential)
• Ability to work under pressure to provide support to incident management during major incidents and events in London (essential)
• Excellent attention to detail and ability to ensure high quality and consistency of outputs (essential)
• Strong knowledge of communication tools and platforms and good practical experience within a time sensitive dynamic environment (essential)
• Ability to work collaboratively and share your knowledge with others so everyone can make better decisions (essential)

Shifts 

Working as part of a 24/7 operation in our advanced control centre in Southwark, you will be working a shift roster made up of early shifts (mainly 06:30 – 14:30), late shifts (14:00 – 22:00) and night shifts (21:30 – 07:00 or 21:30 – 08:30) on a rotational basis. There are some variations in the shift lengths on the roster particularly on weekends (e.g. 08:00 – 20:00). 

Application Process 

Please apply using your CV and a two-page covering letter in font Arial size 11. Think carefully about the skills, knowledge and experience in this advert and ensure you provide evidence and examples of each one within your cover letter.  This is the criteria we will short list on.

Cover letters will be reviewed with all personal data being removed.

The closing date for applications is 23:59 on Sunday 1st June 2025

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice. 

Equality, diversity and inclusion

 
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Benefits 

  
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme 
• Free travel for you on the TfL network 
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays 
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional) 
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers 
• Discounted Eurostar travel