Engagement Manager

Key Information

Job title: Engagement Manager
Salary: £53,000                   
Grade: Band 3     Contract type: TfL     Reference: 5814
Team: Stakeholder Advocacy & Engagement     Directorate: Communications and Corporate Affairs
Contract details: Full-time     Location: Southwark, London SE1 with hybrid working
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements

Application closing date: 05 November 2026 @ 2359

All offers of employment are subject to satisfactory right‑to‑work checks.  Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role.  

Overview of project/role

Stakeholder Advocacy & Engagement plays a vital role in helping TfL build trusted relationships with the organisations, communities and representative groups that speak for London's diverse customers. Working across a broad range of stakeholders, including business groups, passenger representatives, accessibility advocates, community organisations and policy influencers, the team helps ensure external perspectives inform transport policy, planning and investment decisions. Through meaningful engagement, insight gathering and partnership working, Stakeholder Advocacy & Engagement supports TfL's commitment to delivering a transport network that meets the needs of people who live, work and travel across the capital.

As Engagement Manager, you'll lead and support your direct report in developing and strengthening relationships with freight and sustainability stakeholder groups. Working closely with teams across TfL and senior leaders, you'll help ensure stakeholder insight is reflected in policies, programmes and decision-making that support the ambitions of the Mayor's Transport Strategy.
This is a varied and highly strategic area of work where you'll have the opportunity to influence issues that make a real difference to London's future. You'll build trusted partnerships with stakeholders, helping TfL work collaboratively to achieve and shape key objectives within the Mayor's Transport Strategy, including eliminating deaths and serious injuries on London's roads and supporting a city where 80 per cent of journeys are made by walking, cycling or public transport.

Key Accountabilities

• Develop and deliver engagement strategies for key stakeholder groups, ensuring TfL's reputation, values and high ethical standards are maintained while supporting wider business and team objectives
• Build and manage trusted relationships with active travel, road safety and other strategic stakeholders, providing insight and analysis that helps shape TfL's approach to key operational and policy issues
• Work collaboratively across TfL to engage stakeholders on the priorities of the Mayor's Transport Strategy, managing responses, resolving issues, building understanding and generating support for shared objectives
• Gather and share stakeholder intelligence with colleagues across Engagement, Public Affairs, Corporate Communications and the wider business, ensuring external perspectives help inform decision-making and challenge existing approaches where appropriate
• Produce high-quality briefings, speeches and correspondence for the Commissioner and senior leaders, often at pace, helping to communicate complex issues effectively and protect TfL's and the Mayor's reputation

Skills, Knowledge & Experience

Skills

• Proven ability to develop and deliver integrated stakeholder engagement strategies (Essential)
• Strong interpersonal and influencing skills to build credible, trusted partnerships (Essential)
• Ability to negotiate, manage differing perspectives, and secure advocacy from key stakeholders (Essential)
• Ability to analyse stakeholder agendas and provide insights to inform decision-making and strategy (Essential)
• Ability to coordinate engagement activity and align stakeholders with organisational objectives (Essential)
• Excellent written and verbal communication skills, including producing high-quality briefings, speeches, and correspondence (Essential)

Knowledge

• Understanding of public policy, transport, or similar complex environments (Essential)

Experience

• Experience managing relationships with diverse external groups (e.g. industry and membership bodies, charities, campaign groups and businesses) (Essential)
• Demonstrated experience working across teams (e.g. communications, policy, government relations) (Essential)
• Experience communicating complex issues clearly to senior stakeholders under tight deadlines (Essential)

Additional information

Interviews for this role are expected to take place during the week commencing 07 December 2026.

Application Process

Thinking of using AI for your application?

AI can help, but over-reliance often makes applications sound generic and less personal. We want to get to know you - let your own voice and experiences come through in your application.

• Please apply using your CV and a one-page cover letter
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV
• PDF format preferred and do not include any photographs or images

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience have been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.