Head of Streets Performance

Reporting into – Director of Streets and Network Operations

Contract – Up to 12 Month FTC (Permanency possible)

Vacancy type – Full time

Band - 5

Location – Palestra with 50% hybrid working

About Us

London’s road network is essential to the city’s success and the decisions you make will directly shape how people move, how streets feel and how transport supports a greener, safer and more connected city.

You will lead the work that reduces congestion, improves bus performance, increases safety and creates space for walking and cycling. Your leadership will help keep London moving today, while preparing our network for the future.

London depends on a road network that works for everyone. As our Head of Streets Performance, you will lead the operational strategy, operations and partnerships that help millions of people move around the capital every day. This is a critical leadership role at the heart of TfL Operations and central to delivering the Mayor’s Healthy Streets vision.

About the Role

You will be accountable for the performance of London’s major road network, ensuring it operates efficiently, safely and in a way that supports walking, cycling, public transport and sustainable travel. You will also lead the coordination of all roadworks on the TfL Road Network and lead a team that influences key works pan city, in addition to overseeing the expansion of world leading borough lane rental and direct the development of innovative intelligent systems that help us manage the network in real time.

Leading a team of 200+ people, this is a highly visible role that requires strong leadership, clear communication and confident decision making , with the ability to motivate and inspire a great team to deliver excellent performance. You will work closely with London’s boroughs, government partners and senior stakeholders across TfL to keep our city moving. You will act as London’s Traffic Manager and should be passionate and knowledgeable about driving down congestion, reducing roadworks, improving the bus network and overseeing all activities and requests that lie on London’s roads.

The role encompasses responsibility for the overall performance of London’s road network, ensuring it functions with maximum efficiency at all times. It involves driving reductions in delays affecting pedestrians, cyclists, freight operators and general traffic, while also improving journey time reliability and the performance of London’s bus network. A key aspect of the position is leading strategic traffic management activity, using new technologies to respond to increasing demand on the network.

The role also includes reviewing, analysing and reporting on street and network performance to enable clear, evidence‑based decision making. It oversees the development and delivery of the Surface Intelligent Transport Systems (SITS) programme and manages TfL’s strategic relationships with local authorities to ensure roadworks across London are coordinated and planned effectively. Forward planning is essential, including the coordination of all planned works and interventions on the network.

Strategic leadership is required to advance the Mayor’s Healthy Streets vision, helping make London a more welcoming and accessible place for walking, cycling and public transport use.

 Additionally, it provides strategic direction for TfL’s operational modelling suite, ensuring all network interventions are properly assessed. Underpinning all of this is the need to set a clear vision for the team, role‑model TfL’s vision and values, and champion capability development and high performance.

About you

Essential criteria:

• The ideal candidate will hold a degree‑level qualification or bring extensive senior management experience within a complex operational environment, with substantial expertise in highways. This experience should encompass traffic management, signalling, roadworks and the ability to introduce innovative approaches to improve network performance.
• Strong leadership, motivational, presentation and communication skills with the ability to influence and negotiate at all levels across and outside the organisation
• A deep and practical understanding of the legislation, policy frameworks and operational processes governing London’s road network.
• The candidate should also possess extensive knowledge of the transport challenges facing London, along with the expectations and priorities of its leaders, communities and diverse user groups.
• An advanced understanding of how signal technology enables and enhances Active Traffic Management will be a key component of their technical expertise.

You will represent TfL’s vision and values with a strong track record in developing strategic partnerships with large, multifaceted organisations and politically engaged stakeholder groups, demonstrating an ability to build trust, navigate differing priorities and deliver shared outcomes. The role requires an exceptional people leader with outstanding communication and presentation abilities. Leadership and motivation of a high-performing team are key and a strong track record in improving equality, diversity and inclusion outcomes is highly desirable.

The successful candidate must be comfortable engaging with people at every level and from all backgrounds, demonstrating empathy, clarity and confidence. Sensitivity, conviction and personal drive will be crucial, particularly when working in high‑profile or challenging situations. They must be able to influence and negotiate effectively both within TfL and across external partners, using sound judgement and relationship‑building skills to achieve positive outcomes.

Clear, accessible communication is especially important, ensuring that Londoners understand changes to their streets and feel included in the city’s evolving transport landscape. Strategic thinking is fundamental candidates must be able to anticipate medium‑ and long‑term organisational needs and shape plans that support sustainable, future‑focused growth. They will also be adept at developing robust proposals and guiding them through complex governance processes, including Board approval.

Experience with modelling tools such as MatSIM, Picady, Synchro, SimTraffic or Saturn would be valuable and would support the candidate’s ability to interpret technical information and assess the impact of interventions across London’s transport network.

Application Process

Please submit an up‑to‑date copy of your CV (no more than 2 A4 pages, Arial size 12) along with a cover letter (no more than 1 A4 page, Arial size 12).
We recommend that you consider the motivations, skills, knowledge and experience required for this role and ensure your application outlines where you meet these criteria.

• Closing date for applications will be Monday 2nd March at 23:59hrs. Please note that if we receive a large number of applications, we will close the advert early. We anticipate for 1st stage interviews to be held in March 2026.
• We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.
• For more information or for a copy of the job description, please email talentacquisitionandexecutiverecruitment@tfl.gov.uk 

We will be holding a Spotlight session, where you can learn more about the role and have the opportunity to ask the hiring manager questions. This will be held at 12pm on the 25th of February. To be added onto the event please email your interest over to the above address.

Equality, diversity, and inclusion

We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.

Our city. Made better by you. 

TfL is a place that’s open to your ideas. Where you can make a tangible impact and see the positive results of your work on the people and places around you. It’s a place where you can thrive and achieve. Where you’re encouraged and enabled and empowered to feel pride in the work you do. The clue is in the name, really. We work together for a better London. A better place for everyone. Constantly improving and enhancing how we operate to shape a city of the future.  

Hybrid Working

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Benefits 

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the level of role and business area but mostly include:

• Final salary pension scheme.
• Free travel for you on the TfL network.
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket.
• 30 days annual leave plus public and bank holidays.
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow. 50% time in the office.
• Private healthcare discounted scheme (optional).
• Tax-efficient cycle-to-work programme.
• Retail, health, leisure and travel offers.
• Discounted Eurostar travel.
• TfL employees can access electric vehicles through salary sacrifice, making them more affordable. Whether brand-new or preloved, the scheme helps you save on tax and NI while making a greener choice.

Terms and conditions:

NPL Applications 

Applications to internally advertised roles can only be accepted from temporary workers who are on PAYE terms via agency, or PAYE via Umbrella Companies. Temporary workers who are paid through their own limited companies are not covered by the Agency Worker Regulations and are ineligible to apply.