Performance Manager

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Date: 16 Jun 2026

Location: Palestra House, Surface Transport Corp

Company: TfL, GLA or OPDC

Job title: Performance Manager

Salary: £56,000 - £62,000                              
Grade: Pay Band 3

Contract type: TfL                                    Reference: 4482

Team: PFI 

Contract details: Permanent                   Location: Southwark, London

 

Application closing date: 30/06/2026 at 23:59 

 

All offers of employment are subject to satisfactory right‑to‑work checks.  Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role.  

 

*Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirement.  

 

 

Overview of project/role

 

This role sits at the heart of a high-profile infrastructure programme, supporting the management of the Silvertown Tunnel private finance initiative contract. Acting as a key link between TfL and the private operator, you will play a crucial role in ensuring the successful delivery, performance, and ongoing development of this strategically important asset.

 

You will work as part of a multidisciplinary team with varied responsibilities, providing oversight of contract performance, building strong relationships with delivery partners, and helping to ensure that operational, commercial, and strategic objectives are met. A key aspect of the role is acting as an interface between stakeholders—translating complex information into clear insight, supporting decision-making, and identifying opportunities for continuous improvement.

 

With significant development taking place in the surrounding area, this role offers the opportunity to contribute to a dynamic and evolving environment, where collaboration, adaptability, and proactive problem-solving are essential.

 

 

Key Accountabilities   

 

  • Manage and oversee contract performance, ensuring accurate data is used to support decision-making, value for money, and continuous improvement.
  • Provide insight and recommendations to senior stakeholders on performance trends, KPIs, SLAs, and contract effectiveness.
  • Work with suppliers and internal teams to review and improve processes, ensuring they remain fit for purpose.
  • Lead the development of performance reporting, metrics, and benchmarking to drive consistency, transparency, and best practice.
  • Chair performance review meetings with suppliers, addressing issues and driving resolution.
  • Identify risks and performance issues, leading the development and delivery of improvement plans.
  • Ensure high-quality, timely reporting to senior leadership and external stakeholders, improving data collection processes where needed.

 

Key interfaces

 

  • PFI external contractor teams to monitor performance and reporting
  • Suppliers to manage performance and improvement plans
  • Commercial and Asset Investment teams on contract and system matters
  • Business Improvement teams to support continuous improvement initiatives

 

Skills, Knowledge & Experience

 

Knowledge

 

  • Degree or equivalent experience in a relevant field
  • Strong understanding of contract management (e.g. NEC3)
  • Knowledge of construction, transport, or public sector environments
  • Understanding of data analysis and performance management

 

Skills

 

  • Stakeholder management and negotiation
  • Supplier relationship and contract performance management
  • Data analysis, reporting, and insight generation
  • Continuous improvement and process optimisation

 

Experience

 

  • Using performance data to drive improvements
  • Building strong stakeholder and supplier relationships
  • Influencing decision-making at management level
  • Delivering performance or audit processes across contracts

 

 

 

 

 

Application Process 

  

  • Please apply using your CV  

  • Think carefully about the skills, knowledge and experience in the advert and cover this in your CV 

  • PDF format preferred and do not include any photographs or images 

 

Equality, diversity and inclusion 

 

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. 
 

Benefits 

  

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below: 
 

Final salary pension scheme  
Free travel for you on the TfL network  
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home 
30 days annual leave plus public and bank holidays 
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow 
Private healthcare discounted scheme
Tax-efficient cycle-to-work programme 
Retail, health, leisure and travel offers  
Discounted Eurostar travel 


  
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice. 

 

 

Vetting Process 

 

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.