Engagement Officer

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Key Information

Job title: Engagement Officer x 3

Salary:  £35700– £37000 (Dependent on experience) 

Grade: Band 2

Contract type: TfL           Reference: 4189 & 4192

Team: Stakeholder Advocacy and Engagement                               Directorate: Communications and Corporate Affairs

Contract details: Recruiting 3 Positions: x 2 (12- month Fixed term contract) and x 1 Permanent                               

Location: Palestra/ Hybrid*

Application closing date:  Monday 18/05/2026 at 23:59 
 

All offers of employment are subject to satisfactory right‑to‑work checks.  Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role. 

*Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements. 

Overview of project/role 

Would you like to help shape the future of travel in London? At TfL, everything we do is focused on creating a safe, sustainable, inclusive and thriving capital. As part of the Stakeholder Advocacy and Engagement (SAE) team, you will be at the forefront of influencing national and London-wide organisations whose support is essential to securing the funding, policy environment and partnerships needed to deliver London’s transport priorities.

We are looking for two  Engagement Officers to help manage our relationships and support engagement with key strategic stakeholders. This is a unique opportunity to play a central role in building credible, long-term partnerships and cultivating support for investment in London’s transport network, shaping the future of travel in the capital.

We have three Engagement Officer roles available:

• 1 x Permanent Contract, working on the Business and Funding portfolio. This role will involve engaging with business and think tank organisations
• 1 x 12-month Fixed Term Contract, working on the Healthy Streets and Vision Zero portfolio. This role will involve engaging with road safety and active travel organisations and campaigning groups.
• 1 x 12-month Fixed Term Contract, initially working on the Equality, Diversity and Inclusion (EDI) portfolio. This role will primarily involve engaging with youth and other EDI organisations, but would also potentially work across other portfolio areas as required.

The Stakeholder Advocacy and Engagement team sits within the Communications and Corporate Affairs (CCA) Directorate at TfL. Working for one of the most recognisable brands in the world, life in CCA is fast-paced, collaborative and impactful. The directorate is well-respected across TfL and beyond, and we’re looking for someone who brings fresh ideas, creativity and curiosity to help strengthen and protect TfL’s reputation.

The SAE team shapes TfL’s relationships with a wide range of influential stakeholders, including business groups, sustainable transport organisations, active travel advocates, road safety, and accessibility and EDI representatives, plus many more. Our work offers an unrivalled opportunity to make a meaningful difference to the daily lives of Londoners. Working closely with colleagues across TfL and partners across the city and beyond, you’ll help ensure that our policies and decisions make London a brilliant place to live, travel and work.

Overview of this role – Engagement Officer

Reporting into the portfolio Engagement Manager, the Engagement Officer will support strategic engagement with key strategic stakeholders and influential organisations. You will work closely with teams across TfL and with senior leaders to inform and influence the organisation’s long-term priorities and investment agenda.

Both portfolios are varied and highly strategic, with real impact on TfL’s future direction. Your work will influence TfL’s policies, programmes and future investment, ensuring that external insight and advocacy help shape some of TfL’s most significant  decisions.

This role is ideal for someone who is:

• A strategic thinker with strong organisational and political awareness
• Able to understand and navigate complex stakeholder dynamics
• Able to leverage relationships to solve problems and achieve positive outcomes
• An effective written and verbal communicator – confident, persuasive and adaptable 
• Creative, intuitive and able to bring innovative ideas to a dynamic portfolio
• Motivated by collaboration and enabling positive change for TfL and London

Key Accountabilities  

1. Building and maintaining strong and productive relationships with key strategic stakeholders
2. Supporting the design and delivery of targeted stakeholder engagement activities, helping to build and maintain TfL’s reputation. Enabling stakeholder input into policies and decisions, while gathering and sharing insights, including those critical ones, to support planning, policy development, and day-to-day operations.
3. Planning and delivering high-impact engagement events, such as roundtables and forums, bringing together senior industry representatives, subject matter experts and TfL leadership to support engagement on strategic objectives
4. Helping to secure third-party advocacy to strengthen TfL’s external communications campaigns, business planning, and support for a variety of policies and programmes.
5. Working closely with Executive Committee leaders and their private offices to  provide advice where needed and help facilitate senior leadership engagement with key stakeholder audiences
6. Producing high-quality written briefings, speeches and correspondence and organising high-impact engagement events, often under tight deadlines

Skills, Knowledge & Experience  

Skills

Essential

• Strong relationship-building, networking and influencing skills
• Ability to manage sensitive issues and work constructively with competing agendas
• A collaborative approach and confident working across organisational structures and teams
• Good organisational, analytical and problem-solving skills
• Sharp written and verbal communication skills, with ability to explain complex issues clearly and present clearly and confidently
• Self-motivated and able to take initiative to resolve issues and make decisions

Knowledge

Essential

• Strong understanding of external affairs and stakeholder engagement approaches
• Understanding of the political and legislative environment in which TfL operates
• Understanding of the strategic issues and priorities affecting London
• Awareness of the relationship between TfL and key influential stakeholders, the media and political decision makers
• Understanding of the Mayor’s Transport Strategy and its application across TfL

Experience

Essential

• Experience working in public/external affairs, with external stakeholders OR experience engaging with senior internal stakeholders
• Experience supporting or leading engagement with external audiences to build support
• Broad communications experience (focus on transport, business, safety or active travel desirable)
• Experience working as part of an integrated communications team
• Experience producing high-quality briefings, correspondence and/or events
• Experience in reputational management and/or issues resolution 

Application Process 

• You will need to provide both an up‑to‑date CV and a Two‑page covering letter as part of your application. Please ensure both are no more than two pages.
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV 

• PDF format preferred and do not include any photographs or images 

Equality, diversity and inclusion 

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. 

Vetting Process 

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout. 

Benefits  
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the level of role but mostly include the below:
 
Final salary pension scheme 
Free travel for you on the TfL network 
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays 
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional) 
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers 
Discounted Eurostar travel
 
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.