Operating Model Manager

Operating Model Team Service Proposition

For TfL, it is critical that we have a clear understanding of how the organisation operates and a vision for how we work to deliver our goals.

Our Operating Model team helps leaders turn strategy into day‑to‑day reality by designing and implementing ways of working that deliver measurable value to customers and colleagues. Sitting within the wider change function, the team provides an end‑to‑end capability—working with senior leaders to define a clear target operating model (TOM) and ensure it is adopted, sustained and continually evolved.

Job Overview 

An Operating Model Manager supports the Head of Change and Senior Operating Model Managers to identify, scope and design change and business improvement projects/programmes in response to TfL's priorities and the TfL Business Plan.

This role will lead and support the design of a diverse range of change projects, dependent on project scale and complexity, in response to TfL's most pressing strategic challenges. The role will work closely with both business stakeholders and our support services.

The role will also actively contribute to the continuous improvement of the pan-TfL operating model. This role works within the TfL Change team which focuses on change initiatives that aim to increase efficiency and effectiveness of the TfL operating model and contribute towards TfL’s overall savings targets.

Key Accountabilities 

• Contribute to the continuous improvement of our Operating Model, working with stakeholders across the business to ensure the integrity and alignment of changes with other changes, our policies and our strategic imperatives and cost saving targets
• Work with the business and support the Change team to solve complex problems by identifying and defining the scope of change projects and assessing the feasibility of change initiatives
• Lead the change design for smaller projects and/or support the Senior Operating Model Manager on larger and more complex projects and programmes while owning discreet aspects of the design
• Accountable for developing high level change options and recommendations, working in collaboration with business sponsors and wider stakeholders.
• Develop high quality design documentation tailored to different stakeholder groups e.g. governance forums, business stakeholders
• Develop detailed designs will achieve the required benefits e.g. Operating model, organisation design, process designs
• Lead business case development for smaller projects and/or support larger business case development, working collaboratively with programme management and supporting the accountable Business Sponsor in their role as owner of the business case
• Build a strong network of internal relationships to ensure that projects remain aligned with the long-term requirements of internal and external customers
• Play an active role in the Change Team & building the change profession, fostering a collaborative & inclusive team culture.
• Accountable for excellent day to day management of Assistant People and Change Partners
• Deputise for Senior Operating Model Managers as required

Skills, Knowledge & Experience 

Skills

• Good stakeholder management skills and the ability to develop credibility and tailor messaging for different stakeholder groups
• Ability to examine complex problems and generate solutions that are easily understood
• Ability to lead the design of small change projects independently and support on large and complex change programmes
• Strong written, verbal and presentation skills and the ability to present convincing arguments for change
• Highly driven, detail oriented with strong organisational and planning skills
• Ability to manage other people

Knowledge

• Understanding of of scoping, designing and delivering business change within a public sector or unionised environment
• Good knowledge of how to engage effectively with a range of stakeholders
• Good understanding of business case development
• Good knowledge of a range of analytical methods, including strategy, commercial, customer and business modelling techniques
• Good understanding of the business change project lifecycle, business change and project and programme management
• Knowledge of Operating Models

Experience

• Experience in designing business change
• Experience working with a wide variety of stakeholder
• Experience working in a fast-paced environment, where priorities can rapidly change
• Some experience in a consultancy or problem solving type role
• Some experience of organisation design, process design or operating models

Equality, diversity, and inclusion

We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

Please apply using your 2-page CV.

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV. PDF format preferred and do not include any photographs or images.

The closing date for applications is Sunday 17th May 2026 @ 23:59

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role.   

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://london-gov.jobs2web.com/job-invite/3750/) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application but we’ll always treat you with transparency, respect and clear communication throughout.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include:

•    Final salary pension scheme 
•    Free travel for you on the TfL network 
•    Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
•    30 days annual leave plus public and bank holidays 
•    TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
•    Private healthcare discounted scheme (optional) 
•    Tax-efficient cycle-to-work programme
•    Retail, health, leisure and travel offers 
•    Discounted Eurostar travel

Questions?

Please reach out to Matthew Nicholls (MatthewNicholls@tfl.gov.uk) or Francisc Simon (FranciscSimon@tfl.gov.uk)