Operational Policy Manager

Job title: Operational Policy Manager -Enforcement & Safeguarding (Initial Focus on Suicide Prevention)

Salary:  Circa £55,000

Grade: Band 3

Contract type: Perm

Reference:  SF3754

Contract details:  Full Time                        

Location: Palestra/ Hybrid

Application closing date: Tuesday 14th of April @ 23:59

About the role

The safety of our customers is paramount. The Security, Policing and Enforcement Directorate is responsible for ensuring that all those who use our services or access our networks are protected from crime or personal danger. This includes the most vulnerable who may need further support to be kept safe.

This role will develop and deliver policies and programmes to ensure the safety of our customers. This will be within a Safeguarding Portfolio and will initially focus on suicide prevention.

You will work in partnership with key internal and external stakeholders, in particular operational teams across TfL, policing and enforcement partners, charities and Local Boroughs to guide, influence and drive policy development and implementation plans to protect our customers.

Please note this role may involve working with individuals who have experienced trauma, and you may be exposed to sensitive and potentially distressing content. Your lead portfolio may change over time to support your wellbeing and development to include rough sleeping, schools and young people, hate crime or vulnerable adults.

Key accountabilities

• Lead responsibility for a portfolio of work across Enforcement and Safeguarding - e.g. suicide prevention, rough sleeping, road safety, fare evasion, crime reduction, working with youths, hate crime. Your key portfolio may change over time.
• Provide expert guidance on key policy issues within the the scope of the directorate's operational and strategic accountability
• Manage the delivery of SPE strategic priorities by translating these into SMART individual and team objectives where appropriate, with the aim of optimising operational effectiveness.
• Provide effective management and leadership of individuals and teams, projects and disciplines, by acting as a role model to others, leading and supporting staff through change, and advocating and demonstrating continuous improvement.
• Direct or deliver the work by demonstrating effective management accountability in applying performance and development policy and practice, enabling and supporting individual career development and contributing to resourcing strategy and succession planning.
• Drive continuous improvement in the delivery of transport enforcement, compliance and community safety activity, by using best evidence from a range of internal and external sources • Manage, maintain and develop strategic partnerships with key stakeholders to help achieve TfL/SPEs strategic outcomes around safety, security, safeguarding and reliability.
• Work in collaboration with other teams across TfL to ensure that enforcement, safeguarding and policing priorities are considered as the earliest possible stage in the development of TfL policies and strategies to improve operational effectiveness.
• Advocate and champion the implementation of an evidence-based, problem-solving, customer-focused approach across the Directorate and with our key partners to deliver effective responses to safety, security, safegurading and reliability issues

Key interfaces

The jobholder is expected to build and maintain excellent working relationships with the following:

Within SPE - SPE Senior Leadership and Management Teams, Intelligence and Analysis, Governance and Sponsorship, Performance, Operations, Policing and Partnerships Within TfL: TfL's operational businesses, transport planners and policy managers External: Greater London Authority, Metropolitan Police, British Transport Police, City of London Police, other enforcement partners such as the Driver and Vehicle Standards Agency, Mayor's Office for Policing and Crime and London Councils. Key stakeholder groups and charities working for safer transport networks in London.

Knowledge

• A good understanding of TfL's strategy and objectives, the political priorities affecting TfL and the wider implications of decision making in the public sector
• Good knowledge of the legislation affecting transport policing and and enforcement activity for TfL
• Good knowledge of safeguarding issues affecting public transport
• Good knowledge and understanding of the major issues affecting the provision of policing and transport services in London
• Good knowledge of principles of evidence-based policing and the SARA problem-solving approach
• Good knowledge of TfL organisation, culture and structure as well as TfL processes

Skills

• Excellent communication, presentation and analytical skills including excellent written skills with proven ability to research and write accessible, clear policy documents and reports for a range of audiences
• Management & leadership skills to lead, motivate, negotiate and influence people at all levels within own team, across the organisation and outside.
• Highly developed interpersonal skills, with proven ability to build effective working relationships at all levels internally and externally
• Ability to use initiative and sound judgment, to make informed decisions or recommendations and work under pressure to tight deadlines in a complex political environment
• Proven project management and delivery skills
• Excellent IT skills – Microsoft Office (Word, Excel, PowerPoint, Outlook)

Experience

• Excellent communication, presentation and analytical skills including excellent written skills with proven ability to research and write accessible, clear policy documents and reports for a range of audiences
• Management & leadership skills to lead, motivate, negotiate and influence people at all levels within own team, across the organisation and outside.
• Highly developed interpersonal skills, with proven ability to build effective working relationships at all levels internally and externally
• Ability to use initiative and sound judgment, to make informed decisions or recommendations and work under pressure to tight deadlines in a complex political environment
• Proven project management and delivery skills
• Excellent IT skills – Microsoft Office (Word, Excel, PowerPoint, Outlook)

Application Process 

Please apply using your CV and a cover letter (maximum 600 words). These should address the skills, knowledge and experience in the advert and job description.  The letter should also address the following: This role will involve working with individuals or incidents where significant trauma has been experienced, and you may be exposed to sensitive and potentially distressing content.  Please outline in your cover letter how you have maintained your personal resilience in similar situations?

PDF format preferred and do not include any photographs or images 

Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the level of role but mostly include the below:
 

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel
  
  

Vetting Process 

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout. 

Equality, diversity and inclusion 

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.