Pensions Team Manager

Job title – Pensions Team Manager

Salary –Circa £60K + TfL benefits

Band - 3 

Contract Type – TfL Permanent
Location – Palestra/Hybrid 

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Job Purpose

This role is responsible for providing expertise in the management of a team of administrators to ensure they are giving accurate and consistent advice on pensions lifecycle queries and accurately processing transactional requests. This role will also bring external best practise to the Pensions Team ensuring continuous improvement initiatives are implemented to ensure an efficient and effective services is provided

Key Accountabilities

• Accountable for leading, developing and coaching a team ensuring all advice given is to a high quality, consistent with pensions legislations, policies and procedures and delivered in a customer focussed way
• To establish effective and efficient case management processes to deliver specialist information and administration service that supports the core services of the Pension Fund Office, reassigning resources as required to meet SLAs.
• Act as escalation / resolution point for all pensions / pensions payroll issues or enquiries from members and management
• Overall accountability for managing internal service level agreements and KPIs/metrics, taking prompt corrective action as required.
• Ensure clear accountability of the team for delivery and manage performance of administrators ensuring work is completed on time and in line with the agreed SLAs
• Checking and authorising the calculations of benefits completed by the other team members for all benefits provided by the Fund
• Actively monitor and control transactions of the team to achieve efficiency and best value, managing workload through work manager and any other relevant systems
• Continuously seek to identify ways to improve, challenging current practice and suggesting a better way, ensuring compliance and customer satisfaction

Skills, Knowledge & Experience

Skills

• Applying pensions policies and procedures (PRACTITIONER)
•  Service level agreements (EXPERIENCE)
• Data entry and maintenance (PRACTITIONER)
• Attention to detail (PRACTITIONER)
• Case Management (PRACTIONER)
• Pensions Systems (PRACTITIONER)
• Application of Pension Fund Rules and Pensions legislation (PRACTITIONER)

Knowledge

• Expert knowledge of the principles and practice of pensions and payroll administration
•  Expert knowledge of Pensions Fund Administration Agreement
•  Expert knowledge of Trust Deed and Rules
• Expert knowledge of the legal and tax law regarding Pensions
• Expert knowledge of the legal and tax law regarding finance
• External Developments and best practice in Pensions

Experience

• Experience of leading, coaching, developing a team
• Experience of working towards strict deadlines and of handling sensitive and confidential matters
• Experience of managing case management and pensions administration and payroll systems
• Experience of resolving complex pensions enquiries
• Experience of communicating clearly and effectively with people from different backgrounds and at all levels

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process 

• Please apply using your CV and a one-page covering letter. PDF format preferred and do not include any photographs or images
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter
• PDF format preferred and do not include any photographs or images

The closing date for applications is Sunday 15th  June 2025@ 23:59

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include:

•    Final salary pension scheme 
•    Free travel for you on the TfL network 
•    Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
•    30 days annual leave plus public and bank holidays 
•    TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
•    Private healthcare discounted scheme (optional) 
•    Tax-efficient cycle-to-work programme
•    Retail, health, leisure and travel offers 
•    Discounted Eurostar travel