Senior Change Design Manager

Role: Senior Change Design Manager

Salary: Circa £83k + TfL benefits 

Location: Palestra/Hybrid 

Contract: Permanent

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements

Spotlight Session

This session is a great opportunity to learn more about the Senior Change Design Manager (SCDM) role. You will get an opportunity to hear what a day in the life of an SCDM looks like with a chance to ask any questions you may have. 

Wednesday 11th June – 15:30-16:00

Join the meeting now

Meeting ID: 344 207 057 232 5

Passcode: gJ7nS99B

Job Purpose  

Transport for London (TfL) is leading the world in transport innovation, from contactless ticketing to the delivery of the transformational Elizabeth line. By 2030, 10 million people will live in London, and millions more will visit every year. As an organisation, we have to evolve at pace to keep the city moving. At the same time, like all modern businesses, we have to think carefully about increasing efficiency and effectiveness.

As a Senior Change Design Manager, you’ll be at the heart of major internal transformations and future improvements, working on a multimillion-pound portfolio. You’ll work closely with the business to identify, scope and design operating model responses to TfL’s most pressing strategic challenges.  It’s an opportunity to lead complex, large-scale projects and programmes: tackling multifaceted problems and working with senior-level stakeholders throughout the organisation. You’ll have the satisfaction of knowing that your work makes a difference to millions of people every day.

You’re likely to have significant experience working at a senior level on large and complex change programmes. Used to engaging with board-level colleagues, you’ll be capable of quickly building strong relationships, establishing trust and credibility, and providing change advice and influence. You’ll bring a creative, enquiring mind with a willingness to adapt your expertise to diverse projects. You’ll also be tenacious in pursuit of improvement. Quick to grasp business challenges, you’re someone who can cut through irrelevant detail, reduce complex problems to their essence, and come up with a compelling case for change. You will also be an experienced leader who develops others and will make a positive impact on the change team and change community at TfL.

You’ll be experienced in the following:

• Scoping, designing and delivering business and Operating Model change
• Leading large and complex change programmes to deliver successful outcomes
• Understanding of project and programme management across the whole business change project lifecycle
• Engaging effectively with a variety of stakeholders, challenging and influencing as necessary
• Developing business cases and feasibility studies, with a strong return on investment ethos
•  Organisational designApplying a wide range of analytical methods including strategy, commercial, customer and business modelling techniques
• Working in a fast-paced environment where priorities can change rapidly

In addition to being skilled in:

• Planning, organising, and solving complex problems
• Developing credibility with stakeholders and tailoring messaging for different groups
• Making convincing arguments for change, both in writing and through presenting
• Attending to detail without losing sight of the bigger picture
• Leading, developing, and motivating staff, including matrix and virtual management

Equality, diversity, and inclusion
We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

We’re recruiting across all grades in our Change Design function. There are vacancies available for the following roles: Senior Design Manager and Change Design Manager. You are able to apply for more than one role if you feel your skills, knowledge and experience stretch across two grades.

Change Design Manager Job Details | TfL, GLA or OPDC

Application Process

Please only apply with your 2-page CV. You will be directed to our job application site, and you do not to complete the additional CV information fields.

Closing date for applications is 15th June 2025 at 23:59 pm

If you are successful in your application, your first stage interview will take place between 3rd – 9th July 2025. If you successful at this stage, you will progress to the second stage and be required to attend an in person formal interview at our Palestra office. 

Benefits 

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include:

•    Final salary pension scheme 
•    Free travel for you on the TfL network 
•    Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
•    30 days annual leave plus public and bank holidays 
•    TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
•    Private healthcare discounted scheme (optional) 
•    Tax-efficient cycle-to-work programme
•    Retail, health, leisure and travel offers 
•    Discounted Eurostar travel