Transformation Manager - Payments & Revenue (Product Manager)

Location – North Greenwich, London / remote working (minimum 50% office-based)

Salary: £58,000 - £62,000 plus fantastic benefits

The closing date for this advert is Sunday 8th March 2026 at 23.59

At the present time TfL is unable to offer visa sponsorship for this role.

About Us

With London’s population set to reach 10 million by 2030 and millions more visiting each year, keeping London moving is essential. 

Our Customer Payments team ensures the efficiency and reliability of TfL’s fares payment system (Oyster and Contactless), used for millions of journeys every day.

Our work is diverse and is fundamental to TfL’s financial sustainability, it includes:

• Collecting over £5bn of fares revenue each year
• Managing, improving, and procuring the Integrated Revenue Collection Contract that underpins the TfL Revenue Collection System
• Delivering enhancements to the way customers pay for their travel including Oyster, Contactless and future payment services
• Managing and developing TfL’s concessionary and free travel schemes
• Advising the Mayor on fares policy
• Forecasting and monitoring travel demand trends

About the Role 

An exciting opportunity to work on one of the most complex and high-profile payments transformations in the world. TfL collects over £5 billion annually through a diverse and technically sophisticated revenue collection system. We have recently signed the new Integrated Revenue Collection Contract (IRCC) and are now embarking on a major transition to the new contract.

As a Product Manager – Payments and Revenue Transformation, you will work at pace in a demanding environment to help shape and deliver the transition to the new contract. You will support the Senior Product Manager in establishing the organisation, capabilities and ways of working required for successful delivery, whilst also helping bring together technical, commercial, and operational expertise from across TfL.

As part of Technology Strategy and Revenue’s Payments team, you will play a key role in shaping the continuous transformation of TfL’s revenue collection system and services. 

Initially, your focus will be on supporting the transition from the existing Revenue Collection Contract (RCC) to the Integrated Revenue Collection Contract (IRCC). Over time, you will help define and delivery broader transformation across the payments portfolio, working closely with commercial, technical, and operational teams.

This role is ideal for someone who is a pragmatic problem solver, and effective communicator and a leader who operates with empathy.

What we are looking for 

We are seeking a proactive individual with strong delivery and stakeholder engagement skills. 

Essential:

Strong critical thinking and structured problem-solving abilities, able to break down complex issues and drive clarity where information is ambiguous.

Skilled in change management, communications, and training activities at scale.

Excellent communication and influencing skills, able to engage technical and non-technical audiences. Able to break down and explain complex concepts clearly. 

Familiarity with governance frameworks and risk management.

Ability to prepare clear, concise programme updates, board papers, and senior leadership briefings.

Strong planning, reporting, and organisation skills, and the ability to manage competing priorities in a fast-moving environment

Desirable: 

Experience of operating model design and implementation.

Proven complex transformation and change delivery, including driving adoption and embedding change.

Ability to lead small cross-functional teams without direct line authority.

Knowledge of digital payments and/or automatic fare collection technologies.

Interest and awareness of emerging trends and innovation in payments, mobility, and transport technology.

About You 

We’re looking for a proactive individual who embodies TfL’s values. 

You will thrive in a culture of continuous improvement, demonstrating attention to detail, adaptability, and the ability to work independently and collaboratively. You will be motivated by delivering high-quality outcomes and building strong relationships across diverse teams.

You will actively seek opportunities for improvement and drive efficiencies across multiple disciplines. With a track record of turning plans into action, you combine strong stakeholder management skills with a professional, solution-focused approach. 

Ready to jump aboard? Apply now to join our team and keep London moving.

Excellent Benefits include: 

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

Additional Information
Please apply supplying your CV preferably in “.docx” format. This document should be A4, in Arial 12 font, and a maximum of 2 pages per document.

If you are shortlisted you may be invited to take part in a Video interview. We endeavour to give candidates as much notice as possible however some interviews/ assessments will be organised at short notice and will require a degree of flexibility. We reserve the right to close the application window early if we receive a high volume of suitable applications.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We'll see what we can do.

We understand a confidence gap can get in the way of meeting spectacular candidates. So please don’t hesitate to apply if you think you have what it takes even if you feel you don’t meet all the criteria. We’d love to hear from you.

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application but we’ll always treat you with transparency, respect and clear communication throughout.