Contract Delivery Manager - Payments

Location: North Greenwich, London

Salary: £80,000 - £90,000 plus fantastic benefits like Final Salary Pension Scheme, free travel on the London Underground and Bus Network, 30 days holiday and award winning work life balance.

About Us 
Transport for London (TfL) is committed to turning the Mayor’s Transport Strategy into a reality by being a strong, green heartbeat for London. We move London forward safely, inclusively, and sustainably. 
 
This is an opportunity to join our Customer & Strategy (C&S) function, undertaking a new role in setting direction and supporting delivery for the benefit of our customers, colleagues and our city.

Our Technology & Data (T&D) team underpins TfL’s operations, combining customer payments, project delivery, technology development, and service operations.

Together, we deliver cost-effective, reliable, secure and innovative technology and data services. 
 
In T&D’s Customer Payments team, our focus is on enabling millions of journeys across London’s transport network every day, ensuring that our customers pay the best price for their travel. Our innovation and ambition have revolutionised travel payments through our Oyster smartcard system and by being the first transport authority to launch contactless payment acceptance. We achieve this by providing world-class, efficient payment solutions within an integrated revenue collection system, ensuring fares revenue is collected safely and reliably across all services (London Underground, Buses, River, Overground, Tramlink, TfL Rail, DLR, Train Operating Companies, and Cable Car). 
 
About the Role 

• Working as part of Technology & Data’s Customer Payments team, you will oversee the operation and management of the Revenue Collection Contract and its replacement – the Integrated Revenue Collection Contract. 
• Reporting to the Head of Payments Contracts & Agreements, you will: 

• Ensure the growing Integrated Revenue Collection ecosystem is maintained and secure, allowing TfL to continue to reliably collect and allocate revenue every day in an efficient, cost-effective manner to deliver best value for the organisation, its partners and its customers. 
• Oversee the delivery of all aspects of the Integrated Revenue Collection Contract, enabling revenue collection and allocation valued at circa £6 billion annually for TfL and the Train Operating Companies around London.  
• Be responsible for translating the desired vision, strategy and objectives and obligation of the Integrated Revenue Collection Contract into executable deliverables that align with the Mayor’s Transport Strategy and TfL’s strategic goals. 

Key responsibilities include: 

• Leading a team that assesses holistic performance of the Integrated Revenue Collection Contract to ensure compliance with mandated service performance indicators. 
• Managing changes and risks appropriately during the contract’s lifecycle including mobilisation, transition, and exit.  
• Assuring that all roles with Delegated Authority are suitably trained, have a clear understanding of the obligations, and are managing these accordingly.
• Establishing and maintaining a programme of Audits to be Assured that the Core System and Services are being managed compliant to the obligations.
• Developing strong governance arrangements to manage the interdependencies impacting the Integrated Revenue Collection Contract.  
• Encouraging outstanding performance, innovative solutions and best practices from internal and external stakeholders (T&D Heads of Department, Procurement & Commercial, Support Services, DfT, London Councils, National Rail).  
• Fostering the right culture of behaviour with the supply chain to ensure that a “fix first” approach is preserved. 
• Curating a bespoke strategy for knowledge sharing and training across the Integrated Revenue
• Collection Contract landscape to embed capability across T&D. 

About You 

• Proven track record in managing major suppliers for business-critical contracts, ensuring seamless operation, alignment and performance. 
• Leadership of a culture of continuous improvement, driving innovation and creating an environment where every team member across the contract is empowered to enhance service delivery. 
• Experience in managing high value budgets with a record of delivering cost reduction opportunities. 
• Detailed experience of working in a technically complex environment, with the ability to understand and assimilate interdependencies between complex IT and ideally payment systems and contractual principles. 
• Strong understanding of project, programme and portfolio management practices with experience in implementing strong governance frameworks in a technical and/or revenue environment. 
• Ability to translate strategy into action, reliably delivering value and quality to deadline. You will know how to anticipate and articulate risks and issues with clear prioritisation and consideration of wider business implications. 
• Ability to build and maintain constructive relationships with stakeholders and the supply chain to maximise the effectiveness and performance of the contract services 
• Confident in managing end-to-end change across inter-connected agreements and systems, balancing strategic priorities to make effective long-term recommendations to the Head of Payments Contracts & Agreements for the benefit of TfL and its customers. 
• An inquisitive mindset, comfortable working with a wide array of stakeholders from different disciplines to uncover opportunities to improve contract delivery and efficiencies. 
• An ability to make balanced decisions and recommendations to the Head of Payments Contracts & Agreements in the face of conflicting priorities to make effective long-term decisions for the benefit of TfL and its customers. 
• If you are ready to help shape the future of London’s transport payments and make a lasting impact on one of the world’s leading transport networks, we’d love to hear from you.  

Why Join Us: 

• Impactful Work: Shape the future of London’s transport payments and make a lasting impact on one of the world’s leading transport networks. 
• Professional Growth: Opportunities for career development and advancement within a dynamic and innovative organisation. 
• Collaborative Environment: Work with a talented team that values partnership and excellence. 

Advert closes Monday 18th August 2025 at 23.59 

Excellent Benefits include: 

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

Additional Information
Please apply supplying your CV preferably in “.docx” format. This document should be A4, in Arial 12 font, and a maximum of 2 pages per document.

If you are shortlisted you may be invited to take part in a Video interview. We endeavour to give candidates as much notice as possible however some interviews/ assessments will be organised at short notice and will require a degree of flexibility. We reserve the right to close the application window early if we receive a high volume of suitable applications.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We'll see what we can do.

We understand a confidence gap can get in the way of meeting spectacular candidates. So please don’t hesitate to apply if you think you have what it takes even if you feel you don’t meet all the criteria. We’d love to hear from you.