Payments Risk Manager

Job Title - Payments Risk Manager

Salary: Up to £60,000 Depending on Experience

Band 3

Location: 14 Pier Walk, North Greenwich – Hybrid

Overview

Transport for London’s contactless ticketing technology leads the world in this field. With over 6 million transactions every day and growing, there is a sophisticated payments network which underpins this vast system.

As the Payments Risk Manager, you will work on the systems that collect over £6B of revenue per year.  You will manage the systems controls and risks to TfL’s customer payment and charging systems, including support for TfL's complex underlying revenue reporting, assurance obligations and financial processes.  You will provide technical, financial & risk expertise to exciting projects that will ensure the continuing development of TfL's world class payment systems.

The Role

You will be responsible for providing assurance activities for TfL’s contactless and Oyster PAYG systems. This will involve designing, building and testing controls and providing risk and controls expertise to other parts of TfL. You will provide subject matter expertise to both internal and external stakeholders, on the development or enhancement of payment & charging systems, including specific project work, reporting, and changes to the operating network.

An integral part of the role is to manage internal, external and supplier audits as they relate to payment & charging systems, including coordinating annual audits, managing stakeholders to resolve audit issues, and re-tendering for audit services as required.  

Knowledge

• Detailed understanding of managing system risks, identifying controls, their effectiveness & design of associated action plans (E)
• Expert in managing internal, external and supplier audits as they relate to payment systems (E)
• Strong understanding of revenue recognition principles and reconciliation processes practices (D)
• Commercial awareness, ensuring systems development is aligned with contractual agreements (D)
• Education to degree level and an appropriate chartered accounting or audit qualification (ACA, ACCA, CIMA, or equivalent) and a good working knowledge of best practice governance and risk management frameworks (COBIT, COSO etc.) (E)

Skills

• Strong problem solving and financial analysis skills, ideally using SQL or advanced data mining techniques (E)
• Proven track record to influence stakeholders at all levels of the organisation to assess risks, establish & monitor controls, and actively resolve issues, maintaining enthusiasm & participation over time (E)
• Proven ability to influence across all areas of the business, including influencing key decision-makers in highly political environments and to successfully facilitate joint decision making & resolution to issues (E)
• Leadership and people management skills, and to act as a source of inspiration for team and peers (D)
• Ability to communicate effectively with all stakeholders, both orally and in writing (E)
• Ability to write clear technical and requirements documentation in a style suitable for ongoing maintenance and management of systems (D)
• Proven ability to efficiently organise and coordinate internal and external work including audits, risk workshops, cross functional working groups, and projects (E)

Experience

• A breadth of experience is needed to be able to understand & manage the risks and controls required for the end-to-end fare to cash processes across complex systems with revenues in the £billions pa. (E)

• Extensive and in-depth experience of developing, managing and accessing large and complex data systems involving millions of transactions per day (E)
• Managing a team to maintain revenue control and reporting activities (D)
• Managing or performing complex internal and external audits across multiple organisations (D)
• Running risk workshops, assessing risks, identifying controls, advising mitigations, and managing systems to reduce risk (E)

 

Application Process  
  
• Please apply using your CV and PDF format preferred and do not include any photographs or images. Think carefully about the skills, knowledge and experience in the advert and cover this in your CV.
 

The closing date for applications is 19th October @ 23:59 

Benefits

• The opportunity to positively impact the lives of millions of Londoners from day one
• Final salary pension scheme
• Free travel for you on the TfL network
• A 75% discount on National Rail Season Ticket and interest free loan
• 35 hour working week
• 30 days annual leave plus public and bank holiday
• Private healthcare discounted scheme (optional)
• Tax-efficient childcare payments
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

 
Eligibility – Internal employees

Probation:  
In line with our Resourcing Policy (Feb 2014), internal employees are required to complete their probationary period before applying for internal TfL positions. Please ensure you have successfully completed your probation before applying for this role, otherwise your application may be withdrawn.  
 
Formal warnings:  
Internal employees with any current formal warnings are not eligible to apply for internal TfL vacancies until expiry of the warning. Ineligible applications may be withdrawn. Details of what is defined as a current formal warning can be found on Platform: https://transportforlondon.sharepoint.com/sites/Instructions-and-guidance-people-performance-and-rewards/SitePages/Applying-for-a-vacancy-with-a-formal-warning.aspx 
 
NPL Applications 
Applications to internally advertised roles can only be accepted from temporary workers who are on PAYE terms via agency, or PAYE via Umbrella Companies. Temporary workers who are paid through their own limited companies are not covered by the Agency Worker Regulations and are ineligible to apply.  

Equality, diversity and inclusion 
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.