Senior Scrum Master

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Key Information

Job title: Senior Scrum Master

Salary: circa £75,000                                                               Grade: 3

Contract type: TfL                                                                    Reference: 1398

Team: Product Ownership                                                         Directorate: TfL Corporate

Contract details: Permanent                                                    Location: Pier Walk / Hybrid 

Application closing date: Sunday 1st June 2025

Technology Development

With a population of over 8.6 million and more than 17 million visitors every year, London is a city that’s always on the move. Transport for London (TfL) is responsible for keeping London moving, looking after the intricate planning and everyday operation of the Capital’s transport system. Our people make sure millions of residents, workers and visitors arrive safely at their destinations, whether it’s by tube, bus, cab, riverboat, cable car, coach, train, tram or bike.

Technology and data underpin everything we do at TfL. From mission critical systems that govern the movement of trains to the development of complex fares and ticketing revenue collection software. Technology has become the driver of all aspects of our business. Vast amounts of data is generated as a by-product and used to improve services for our customers. 

Our Technology Development team sits within the Technology and Data Directorate of TfL, and is at the heart of developing systems to keep pace with the ever changing face of London. Following our successful launch of Contactless ticketing, our in-house development teams are now responsible for building and enhancing the online, revenue and corporate systems of the future, truly ensuring that Every Journey Matters. 

Our software development teams are passionate about Agile. We are looking for dynamic, motivated and engaging individuals to join us as Agile Scrum Masters. You will be responsible for championing Agile processes and helping our teams deliver critical software systems for London’s travelling public.  

We are looking for someone who has been working as a Senior Scrum Master for the last 5 years and is looking for their next challenge in a complex environment. 

The Role:

You will be acting as a Senior Scrum Master in complex multi-team deliveries.

You’ll be removing team’s impediments so our internally developed software is of the highest quality, meeting the needs of TfL and our customers. 

Other key tasks will include being a servant- leader, protecting the Agile process by organising and helping to facilitate agile events, such as daily stand-ups, sprint retrospectives, sprint reviews for the team; development of process improvements and making recommendations to the wider TfL Agile community, enacting positive change where it is appropriate.

What we are looking for

Knowledge:

• Expert knowledge of Agile best practice, lean techniques, Scrum and Kanban. [Expected]
• Good working knowledge of Agile tools and techniques: - Version Control / Collaboration / Issue & Task Management / Continuous Integration/TDD and BDD [Expected]
• Broad knowledge and understanding of planning and project management tools and techniques, within Agile environments. [Expected]
• Broad Knowledge of Software Delivery methodologies and practices Eg. ITIL and software architecture. [Expected]
• Certified Scrum Professional Scrum Master [Desirable] and Advanced Certified Scrum Master or equivalent [Expected]
• Degree, or equivalent qualified in a relevant subject area is desirable (e.g. Information Technology). [Desirable] 

Skills

• Excellent skills in communication, influencing, facilitation, participatory decision-making and constructive conflict resolution. [Expected]
• Strong ability to communicate effectively, both orally and in writing, with people within the delivery team including project managers, business analysis and development team to help track team progress and identify blockages and help PO and dev team to remove impediments.[Expected]
• Broad software development / test analysis awareness, esp. in MS technology stacks, Azure and C#, JAVA [Desirable]
• Ability to help coach the product owner to help define system specs to maintain a healthy backlog.

Experience 

• Experience of mobile application development (desirable)
• Extensive experience as a Scrum Master, or facilitator of Agile teams working within Agile software development environments demonstrating continuous improvement and transparency. [Expected]
• Effective experience working with multiple Agile teams in Scrum of Scrum or other scaled Agile frameworks.
• Broad experience managing the full IT delivery cycle.
  Experience of a range of software projects with ticketing and payments experience being highly desirable
• Delivering coaching and training workshops to support less experienced members of the team and the wider business.

Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. 
 
Benefits  
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the level of role but mostly include the below:
 
Final salary pension scheme 
Free travel for you on the TfL network 
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays 
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional) 
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers 
Discounted Eurostar travel
 
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements. 

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.