Business Analyst Team Lead - Technology

Role: Business Analyst Team Lead
Team: Business Analysis, Technology

Contract: TfL Permanent 
Salary: £65,000 – £69,000 (dependent on experience) & excellent benefits 
Location: Hybrid – North Greenwich, London & Remote Working 

This role follows a hybrid working model, with at least 50% of time spent in the office over a 4-week period. 

Join a dynamic Business Analysis team at TfL, where your work will help shape the future of public transport. At TfL, our BA team is known for its excellence, collaboration and commitment to continuous improvement. We are a team of around 80 Business Analysts, working across a wide range of exciting projects and portfolios - driving innovation, optimising productivity, and supporting London’s strategic goals. From upgrading Victoria Coach station’s management system to working with the Department for Transport to expand contactless pay as you go ticketing to National Rail stations in in South East England. We invest in growing our capabilities, supporting professional development and fostering a culture that prioritises wellbeing, innovation and impact.  This is further enhanced by our matrix managed structure.

Spotlight Session - Meet the Team 

Want to learn more before applying? We’re hosting a virtual spotlight session where you can meet members of the team, ask questions and get a feel for the work we do. 

Date & Time: Friday 30 January,  13:00 – 14:00

Registration link:  Register for Spotlight Session 

Role Overview

As a Business Analyst Team Lead, you will work collaboratively with other Technology delivery teams and TfL stakeholders to help deliver reliable, sustainable, and secure technology.  This is a fantastic opportunity to deploy your technical and leadership skills in a fast-paced environment.    

You will:

• lead the delivery of Business Analysis across one or more across diverse portfolios (such as Cybersecurity, Payments, and Enterprise Resource Planning (ERP)); utilising your extensive analysis expertise to shape, manage and quality assure the work on large, complex projects. 

• manage relationships with sponsors and other key stakeholders to identify the opportunities pipeline to develop new or enhanced solutions that satisfy business needs.  
• manage the effective utilisation of resources and ensure quality deliverables are produced by the team on time and within project budgets. 
• provide all aspects of people management for 7+ Business Analysts; setting performance objectives that enable smooth functioning of the team, whilst supporting the development of your team members and that of the wider team.   
• champion specific initiatives that support wider team strategies; working with the team whilst using your ability to understand the bigger picture to share your knowledge and experience in a dynamic and collaborative environment.  

What You Bring 

• Experience of leading multiple Business Analysts within a complex organisation with a range of stakeholders.  
• Strong influencing and relationship building skills with the ability to communicate effectively at all levels across the organisation and externally.  
• Ability to manage a high performing team; coaching and developing BAs to increase our service capability.  
• Expert knowledge and experience in delivering Business Analysis services on technology development and procurement projects – including techniques, methods, tools and processes.  
• Good knowledge and confidence working in both Agile and Waterfall environments with tangible examples of delivering change through technology.
• Resource Management experience across all aspects, including work allocation, performance feedback and quality assurance.  
• Strong problem solving, lateral thinking and analytical skills.  
• Excellent attention to detail and proven ability to quality assure deliverables to maintain high quality.  
• Excellent information processing, interpreting and project management skills.  

What We Value 

We are not just looking for technical expertise - we value the behaviours that drive meaningful change. The ideal candidate will demonstrate: 

• Ownership and accountability to build trust
• A collaborative, inclusive leadership style with a coaching mindset
• Adaptability and resilience; remaining calm and effective under pressure
• Commitment to continuous improvement and learning
• Professionalism and integrity in all interactions

Equality, Diversity and Inclusion 

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair. 

We understand a confidence gap can get in the way of meeting spectacular candidates. Don’t hesitate to apply if you think you have what it takes; even if you feel you don’t meet all the criteria – we would love to hear from you. 

Application Process 

Please apply by submitting your CV and a maximum two-page cover letter. Your application should clearly demonstrate how your skills, experience and approach align with the requirements and values outlined in the advert. Please do not include any photographs or images. Applications without both a CV and a cover letter will not be considered. 

Thinking of using AI for your application? 
AI can help, but over-reliance often makes applications sound generic and less personal. We want to get to know you - let your own voice and experiences come through in your application. 

Closing date: Tuesday 03 February at 23:59 
We may close the advert early if we receive a high volume of applicants. 

Interview Schedule 

We will run a two-stage interview process designed to give you the opportunity to showcase both your experience and technical skills. 

• Stage 1: Virtual Competency-Based Interview 
  Week commencing Monday 02 March 2026

• Stage 2: In-Person Technical Assessment
  Week commencing Monday 16 March 2026

Candidates who progress pass the first stage, will be invited to complete a technical assessment at our office in North Greenwich. 

We endeavour to give candidates as much notice as possible however some interviews/ assessments will be organised at short notice and will require a degree of flexibility.  

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  These include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Cycle-to-work scheme 

• Electric Vehicle Salary Sacrifice scheme  

• Discounted Eurostar travel 

• Retail, health and leisure discounts