Senior Maintenance Support Technician [Track]

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Key Information

Job title: Senior Maintenance Support Technician

Salary: £36,850 – £44,300 (depending on level of competence)

Grade: 2A1

Contract type: Perm, RFLi                            

Reference: 2370 

Location: Plumstead 

Application closing date: Friday 24th October 2025

This is a safety critical role so you will need to get clearance from our Occupational Health team before you start.

Overview of project/role
The Senior Maintenance Support Technician is responsible for the delivery of; safety of line inspections, asset monitoring, maintenance, like for like renewal and enhancements prioritisation, asset stewardship and life / performance optimisation. This will include asset stewardship design, infrastructure inspection, asset data management, intelligent / risk-based prioritisation and the safe delivery of reliability centred maintenance. 
The Senior Maintenance Support Technician will assist the Principal Maintenance Support Technician ensuring that the new Elizabeth line railway can be maintained safely, efficiently and effectively delivering defined performance requirements.
The Senior Technician will assist the PMST in their responsibilities for the safety critical deployment and tactical coordination of the maintenance teams with prioritisation of work and execution in relation to maintenance engineering stewardship.
As the Senior Maintenance Support Technician, you will support the Principal Maintenance Technician in ensuring the safety and reliability of track systems on the Elizabeth line. Completing auditing and assurance that ensures delivery of the Track Asset Maintenance Management Plan and providing systems stewardship and asset life improvements.

Key Accountabilities:

• Assist the PMST in delivering the overall safety of line and safety critical asset / systems inspection, compliance, work prioritisation, quality and tactical deployment requirements. This includes completion, validation and review of infrastructure inspections, quality checks and self-assurance checks.
• Support the IME [Track] in establishing the intervention regime and the management of maintenance engineering stewardship to enable the defined Rail for London standards, processes, procedures and performance to be delivered. The level of intervention includes replacement of assets when re-design is not required.
• Operation and maintenance of the RfLI infrastructure monitoring vehicle (IMV), ensuring inspections are completed compliantly, and data is integrated into the RfLI asset management system, enabling faults to be actioned in line with the maintenance standards and procedures.
• Deliver maintenance deployment planning with operations colleagues, ensuring that the operational requirements align with the maintenance engineering asset management requirements and deliver a compliant, safe, operable and maintainable railway including the undertaking of on-call duties.
• Undertake training, mentoring and assessment of Maintenance Delivery staff, ensuring that RfLI operate with a competent and knowledgeable workforce.
• Ensure Infrastructure and Asset maintenance standards are met by applying established policies and procedures to ensure safety and functional limits are included in the design and construction phase.
• Implement the operating model for continuous improvement; specifically using Reliability Based Maintenance as part of the "Predict and Prevent" asset stewardship strategy.
• Ensure compliance to applicable Track standards and operational requirements.
• Assures the right level of compliance and quality is achieved in the delivery of all Track work.
• Create and review Track Asset Intervention Plan. 
• Create Track Technical Surveys and Design.

Knowledge

• HND or equivalent qualification
• Member or Associate of a relevant professional institution (such as PWI, ICE, IstuctE, IMechE / IEE / IRSE)
• Demonstrable understanding of the business structure of and agencies associated with the Rail Industry
• Demonstrable application of railway safety-related standards regime and processes
• Knowledge of Network Rail Safety standards
• Knowledge in track systems, including rail, geometry, S&C and fastening systems and components.
• Knowledge of inspection techniques such as basic visual inspection, 053, 054 etc.
• Knowledge of maintenance methods and associated legislation and standards
• Knowledge of railway systems and related engineering disciplines (Civil, Track, OHLE, S&T engineering).
• Appreciation of Risk Based Maintenance (RBM), and effective maintenance techniques and the application on Track assets.

Skills

• Team leader experience with leadership skills to motivate professionals from multiple disciplines. 
• Excellent communication skills with proven negotiation and influencing skills explicitly with external contractors
• Excellent decision-making and analytical skills
• Established risk management skills.
• Ability to formulate and articulate clear visions for the planning and delivery of initiatives and programmes

Experience

• Experience in the rail or other infrastructure and asset critical industries
• Experience in the management of infrastructure stewardship and maintenance 
• Experience of successfully managing a range of maintainers
• Experience of producing and delivering maintenance engineering stewardship strategies.
• Experience of working alongside other engineering functions.
• Experience of mentoring in a range of track competences.
• Substantial experience as Track Maintenance Technician 
• Track Asset Management and maintenance delivery in the Railway environment
• Auditing & Assurance of asset and maintenance. Utilisation of associated maintenance management systems 
• Utilisation of associated maintenance management system

Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process 
Please apply using your CV and a two page covering letter.
Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. PDF format preferred and do not include any photographs or images
The closing date for applications is Friday 24th October @ 23:59

 Benefits  
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme 
• Free travel for you on the TfL network 
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays 
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow 
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers 
• Discounted Eurostar travel
   

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.