Building Support Manager

Built Environment Work Support Manager – 3107 

Grade / Band: Band 2

Contract: Permanent

Location:  13 Allsop place, Baker street

Salary: From £35,750 (Based on experience)

The closing date for applications is 16th January at 23.59 hours

Manage the daily functional operation of specific TfL Group Head Offices, organising and controlling a range of support services, including routine maintenance and directing contractors in relation to the Facilities service activities directly managed by the Building Management Team. Acting as the management focal point of contact for building occupants for ALL Facilities service activities and ensuring that buildings operate in a safe and cost effective manner in accordance with published Facilities Service Level Commitments.

Key Responsibilities: 

• Manage daily on-site delivery of Facilities service contracts, ensuring compliance with contract terms, TfL policies, and health and safety requirements.
• Monitor contractor performance, support contract reviews, and recommend improvements to service delivery and value for money.
• Carry out regular building inspections to identify maintenance needs, minor works, and repairs to maintain safe and comfortable working environments.
• Maintain accurate and auditable building records, including statutory certificates, licences, maintenance records, floor plans, and contracts.
• Ensure compliance with all health and safety legislation, TfL procedures, and the Safety Management System; lead site response during emergencies.
• Chair and attend House Committee and Health & Safety meetings, provide professional advice, and lead evacuation debriefs.
• Verify invoices, monitor expenditure against budgets, and support financial reporting, forecasting, and budget preparation.
• Specify works, raise requisitions, liaise with Procurement, and ensure works are delivered to required standards.
• Act as the single management point of contact for Facilities services for building occupants, ensuring a professional and customer-focused service.
• Monitor Help Desk performance and coordinate communication between occupants, contractors, and project teams to minimise business disruption.
• Manage minor maintenance and Facilities-related projects, ensuring safe delivery on time and within budget.
• Participate in the Group Facilities Business Continuity Team, including emergency attendance outside normal working hours when required.
• Building Manager, Operations Manager, contractors, building occupants, and Facilities teams including Procurement, Projects, Accommodation, Infrastructure, and Business Continuity.
• The post holder is required to develop and maintain efficient and effective working relationships with the following:-
• Operations Manager
• Building Manager
• Contractors
• Facility occupants
• Other members of the Facilities team, including Procurement Team, Project and Accommodation Teams, Operations Managers, Infrastructure Team Managers and Business Continuity Manager.
• Co-operating and understanding requirements, give recommendations and advice on specific buildings. Coordinate works to minimise business interruption.
• Experience in Facilities Management issues
• Contract Management, liaison with Help Desk. High standard of interpersonal skills

Skills, Knowledge and Experience

Knowledge

• Be a member of the BIFM, ideally with a Facilities Management qualification (desirable)
• Hold a formal qualification in safety management (essential)
• Extensive, wide-ranging knowledge of the multi-service disciplines in Facilities including Mechanical, Electrical and Fabric; Health and Safety legislation; Catering, Security, Cleaning etc (essential).
• To be conversant with statutory requirements, including EC Directives relating to an office environment (desirable).

Skills

• Have a high standard of interpersonal skills, including excellent verbal and written communication ability, together with a flexible approach and an ability to cope under pressure in what can be a very demanding situation in dealing with and balancing the needs of building occupants from directors to contractors (essential).
• Be computer literate and have a good knowledge of Outlook and MS Office (essential).

Experience

• Have significant experience of providing direct facilities management across a multi-site operation, including Building Management, Contract Management and Helpdesk Management (desirable).
• Experience and willingness to be on call by Company mobile telephone and be prepared to work unsociable hours if required (essential).
• Demonstrable experience in successfully personally providing facilities services to executive/director/VIP occupied office accommodation (desirable).
• Budget management experience including prioritising spend in a dynamic environment, risk analysis, ongoing cost, whole life costing and zero based budgeting (desirable).

Equality and Diversity

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process:

Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. PDF format preferred and do not include any photographs or images

Additional Information:

• This is a safety critical role
• This role will be required to work up to 25% nights and 75% days and occasional weekends.

NPL Applications:

Applications to internally advertised roles can only be accepted from temporary workers who are on PAYE terms via agency, or PAYE via Umbrella Companies. Temporary workers who are paid through their own limited companies are not covered by the Agency Worker Regulations and are ineligible to apply. 

NPL members of staff are not eligible to apply to secondment opportunities.