Occupied Office Estate Lead - (Office Estate Strategy Manager)

Occupied Office Estate Lead - (Office Estate Strategy Manager) 1553

Salary: Up to £90,000 (depending on skills & experience)                                 

Grade: Band 4 

Contract type: Permanent                             

Contract details: Full Time                       

Location: Palestra, Southwark and required visits across London

The closing date for applications is 25th July 2025 @ 23:59 hours 

Recruitment Insight Session - Monday 21st July 11-1pm at Southwark, Palestra by arrangement.

We are offering a group insight session for this role to give you a chance to learn more about it, including the team, our estate, and our vision and aspirations.

There will be a short presentation, with the opportunity to ask questions in open forum. There will also be the opportunity for a visit to our showcase floor.

Please note there are limited spaces, so please email melissabass@tfl.gov.uk to reserve a place.

Background

With 5,500+ acres – more than all 8 of London’s Royal Parks combined – stretching across almost every borough, Transport for London (TfL) is one of London’s largest landowners. Almost 70% of this land is covered by the transport network: roads, stations, track, and associated infrastructure.

• We have already taken several important steps to make more efficient, effective, and sustainable use of our land and property that doesn’t make up the transport network, including:
• Rationalising our occupied office estate and creating attractive modern working environments
• Creating Places for London, to generate sustainable revenue
• Publishing a Corporate Environment Plan with clear ambitions around buildings decarbonisation, green infrastructure, and air quality

The TfL Land & Property Approach shows that we are committed to make best use of all of our land and property to deliver and optimise transport, financial, sustainability, colleague, and green outcomes for TfL.

Job Purpose

A key role leading the enduring Office Estate Strategy (OES), acting  as the senior interface with business areas in relation to the Occupied Office Estate and understanding their requirements for both staff and functional accommodation, translating this into clear strategic proposals for tactical delivery of the requirements.

In addition, you’ll manage stakeholders across the business, including delivering Estate related cultural change and ensuring collaborative working across the business.

Key Accountabilities

• Lead, maintain and manage the delivery of the OES to achieve targeted per annum savings (set by the Head of), along with the tactical implementation of the Office Estate Implementation Programme(s), in support of the Land & Property Approach.
• Lead, develop and manage a dedicated Accommodation Business Partner function to act as the professional specialist support to the business for all accommodation and estate related issues in the Occupied Office Estate, in support of delivering the Land & Property Approach, engaging with the Operational Estate Lead to ensure a consistent approach to managing, motivating and coaching a team to to ensure high levels of service delivery in a totally customer focused environment.
• Accountable for the allocation of Accommodation Business Partner resources across the Occupied office estate function liaising with the Operational Estate lead from time to time to reassign resources between functions where there is a peak in demand.
• Lead, direct and manage the strategic and tactical allocation of space within the Occupied Office Estate to drive maximum efficiency from the way space is used. As a senior point for escalation, drawing on extensive technical knowledge and expertise, analysing complex scenarios, balancing competing spatial requirements, looking at different space options, innovative solutions to identify suitable opportunities for operating cost savings and to define workable business solutions and improvements in the occupied office estate.
• Accountable for leading and practising data driven “demand management” (desk and space, locker and meeting space use) to future proof supply of facilites against the Business’s stated needs, contributing to the ongoing development of the OES and broader thinking with regard to how to maximise use of the occupied office estate across the organisation.
• Responsible in conjunction with industry partners for driving the development of innovative and effective office furniture solutions to support the Workplace Strategy and Office Accommodation Standards

Skills

• An ability to plan logistically, understand the cumulative impact of seemingly unrelated events, to problem solve, and promote spatial and furniture solutions.
• Ability to apply commercial and strategic awareness to problem solving.
• Proven leadership skills with the ability to develop a culture and motivate a team, to ensure high levels of service delivery in a totally customer focused environment, undergoing significant change is essential.
• Proven ability to develop and document business cases, reports, reviews, memoranda and presentations suitable, with a clear understanding or financial and opportunity cost, for delivery to senior management and Directors.
• Excellent communication skills, both orally and in writing with the ability to build effective working relations (partnering) with people at all levels across the organisation and outside.

Knowledge

• A Member of the British Institute of Facilities Managers (BIFM), Royal Institution of Chartered Surveyors (RICS), Royal Institution of British Architects (RIBA) or demonstrable practical experience to a level that would permit membership of one of these bodies via their Professional Experience route. A similar level in another relevant professional body – essential.
• Demonstrable knowledge and understanding of workplace activities, at both strategic and tactical levels, within a complex, highly regulated and multi-site environment – essential.
• Demonstrable knowledge of property acquisitions and disposals, both freehold and leasehold tenures.
• A high level of understanding of Facilities Management in a large, complex, multi-site FM operation. - Demonstrable knowledge of the development, planning and implementation of large-scale office accommodation strategies.

Experience

• Demonstrable experience within a workplace, or accommodation related discipline - essential.
• Experienced, professional Manager with proven and demonstrable associated experience in a multi-site environment, including people management, with a business focussed customer driven approach.
• Demonstrable experience in the development and implementation of workplace activities and space-planning, including identification of business requirements and new ways of working within a multi-site environment.
• Previous experience of stakeholder management as part of an integrated delivery process.

Application Process 

Please apply using your CV and a two-page covering letter. Word format preferred and do not include any photographs or images. Think carefully about the skills, knowledge and experience in the advert and cover this in your CV.

Diversity statement

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Benefits

 
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include: 

• Final salary pension scheme  

• Free travel for you on the TfL network  

• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket 

• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach 

• Private healthcare discounted scheme (optional)  ent allow

• Tax-efficient cycle-to-work programme 

• Retail, health, leisure and travel offers  

• Discounted Eurostar travel